Charter Operations Representative

Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to over 4,500 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.

Position Summary

The Charter Operations Representative position is committed to proactively developing and maintaining a client base for the purpose of expanding overall charter sales activities. They provide clients with accurate and timely information while multi-tasking in a team environment with minimum supervision.

This role requires a flexible schedule, the shift schedule will be afternoon/evening hours with the potential for changes over time as our business needs and opportunities evolve.

The posted salary ranges will default to that of your regional location and will not include any premiums. The baseline range for this non-exempt position, will be as follows: $28.85-$36.06 hourly, equivalent to $60,000 - $75,000 annually.

Candidates will be prioritized by their proximity to these Jet Aviation hub locations. Please list the location that interests you, in your application:

— Teterboro, NJ
— Bedford, MA
— Chicago, IL
— Scottsdale, AZ
— West Palm Beach, FL
— Bozeman, MT

Minimum Requirements

• At least 2 years of experience using MS Office, including but not limited to WORD, EXCEL, POWERPOINT, and OUTLOOK
• A minimum of 2 years of hands on experience in the aviation industry, preferably in a scheduling or operations role.
• Proficiency in either charter scheduling or FBO (Fixed Base Operation) scheduling, depending on previous role within organization
• Must demonstrate determination and resilience in handling challenging situations and unexpected changes that can occur in the fast-paced aviation industry.
• The ability to persevere and find solution under presume is a crucial attribute for success in this role
• Must possess strong multitasking skills to handle various tasks simultaneously
• May be required to be over age 18 and a valid driver’s license with a clean driving record
• Minimum of high school or trade school diploma

Main Responsibilities

• Supports sales representatives and channel partners in administrative areas such as order processing, customer quotes, sales information management, product training, and financing
• Responsibilities are within the Sales Support and Administration function as a generalist or in a combination of disciplines
• Answers inbound customer calls regarding product and service information, and identifies upselling opportunities from such calls
• Accepts orders, closes sales, maintains customer records, and completes required documentation
• Identifies and qualifies prospective customers, and records sales prospecting activity in computer-based tracking systems
• May have an assigned product line that may overlap other sales teams' territories
• May have an individual or team sales quota and is likely to have a target earnings bonus or sales incentive opportunity
• Represents Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network
• Demonstration and commitment to Jet Aviation values (Trust, Honesty, Alignment & Transparency)

Desired Characteristics

• Avianis and/or SAP knowledge preferred
• Customer focused; externally focused with a strong market perspective
• Excellent communications, customer service and people skills
• Possess an empathetic, collaborative, and stimulating communication approach
• Results driven; able to execute with high personal accountability
• Strong initiative and self-direction
• Ability to lead and work with others to achieve desired results
• Ability to manage multiple projects and departments simultaneously
• Excellent persuasion and negotiation skills Has a pleasant, friendly, and helpful manner to deliver the best experience to customers and colleagues
• Quality driven with a passion for excellence to represent Jet Aviation as a Brand Ambassador

Additional Details

At Jet Aviation we believe in selecting the best candidates through a comprehensive and thoughtful process. If you’re selected to move forward, you can expect a multistage interview process, including connections with team members and leaders. As a part of our commitment to safety and security, our selected candidate must successfully pass a background check and pre-employment drug test before finalizing employment.

At Jet Aviation eligible employees can enjoy a comprehensive package that fuels your passions both inside and outside of work. Your health and well-being matter to us. That’s why we offer a competitive benefit package that includes health, dental & vision insurance, matching 401(k), health savings and flexible spending accounts, short-term and long-term disability, life insurance, employee assistance programs, health and wellness awards, generous paid time off, tuition reimbursement, employee discounts and more.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans