Shift lead (Del Taco)

Las Vegas Petroleum
Ash Fork, AZ

Job Description

Job Description

Key Responsibilities: 1. Team Supervision & Leadership:

  • Lead and supervise team members during your shift to ensure tasks are completed according to Del Taco’s standards.
  • Provide guidance, support, and motivation to the team, ensuring high levels of morale and productivity.
  • Ensure that staff members are adhering to safety and food handling procedures.
  • Assist in training and developing team members, ensuring they have the necessary skills to perform their roles efficiently.
  • Assist in managing team performance, providing feedback, and addressing issues as they arise.
2. Customer Service Excellence:
  • Ensure that all customers are greeted promptly, treated courteously, and receive high-quality service.
  • Resolve customer complaints and issues effectively, ensuring a positive customer experience.
  • Monitor the service area to ensure that customer orders are processed quickly and correctly.
  • Lead by example in providing exceptional customer service and handling difficult situations with professionalism.
3. Operational Efficiency:
  • Oversee daily operations, ensuring the restaurant runs smoothly during your shift.
  • Ensure food is prepared according to Del Taco’s quality standards, including portioning, food safety, and cooking times.
  • Monitor the kitchen and front-line staff to ensure efficient workflow during peak periods.
  • Ensure that equipment is used safely and properly maintained throughout the shift.
4. Inventory & Stock Management:
  • Help manage inventory levels during the shift, ensuring that the restaurant is adequately stocked for operations.
  • Assist in inventory tracking, ordering supplies, and ensuring stock is stored properly to minimize waste.
  • Monitor food and beverage stock levels and assist in replenishing as necessary.
  • Ensure stock rotation is followed to avoid product expiration and reduce waste.
5. Health & Safety Compliance:
  • Ensure compliance with all health and safety regulations, including food safety standards, sanitation, and cleanliness.
  • Supervise the cleanliness of the restaurant, including kitchen, dining areas, and restrooms.
  • Assist in conducting regular safety and sanitation checks, reporting any issues to the manager.
  • Ensure team members are properly trained in food safety and cleaning procedures.
6. Cash Handling & Register Operations:
  • Assist with managing cash registers, ensuring all transactions are completed accurately and efficiently.
  • Monitor cash handling procedures and ensure the team follows the correct protocols.
  • Assist in cash reconciliation at the end of the shift and ensure proper handling of funds.
7. Shift Opening & Closing:
  • Assist in the opening and closing procedures for the restaurant, ensuring all tasks are completed properly.
  • Ensure the restaurant is prepared for the next shift, including restocking and cleaning tasks.
  • Ensure that all equipment is turned off and the restaurant is locked and secure at the end of the night.
8. Additional Responsibilities:
  • Assist in implementing company policies, promotions, and marketing initiatives.
  • Provide support during high-traffic times to ensure smooth restaurant operations.
  • Perform other tasks as assigned by the Assistant Manager or Restaurant Manager.
Qualifications:
  • Experience:
    • 1-2 years of experience in a restaurant or fast-food environment, preferably in a supervisory or leadership role.
    • Previous experience working in a fast-paced, customer-focused environment.
  • Skills:
    • Strong leadership and communication skills, with the ability to motivate and direct a team.
    • Excellent customer service skills with the ability to resolve issues and ensure customer satisfaction.
    • Strong organizational skills, with the ability to prioritize tasks during peak hours.
    • Ability to train and guide new team members.
    • Basic understanding of food safety, cleanliness, and restaurant operations.
  • Education:
    • High school diploma or equivalent required.
    • Some college coursework or a related certification in hospitality or food service is a plus.
  • Physical Requirements:
    • Ability to stand for long periods and perform physical tasks during the shift.
    • Ability to lift up to 25 pounds.
    • Ability to work in a fast-paced environment while maintaining a positive attitude.
    • Ability to work flexible hours, including nights, weekends, and holidays as required.
Compensation:
  • Competitive hourly wage based on experience.
  • Employee discounts on food and beverages.
  • Health benefits (medical, dental, vision) for eligible employees.
  • Paid time off and other benefits (dependent on the employer).
  • Opportunities for career growth and advancement within the company.
Posted 2025-07-25

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