Shift lead (Del Taco)
Job Description
Job Description
Key Responsibilities: 1. Team Supervision & Leadership:
- Lead and supervise team members during your shift to ensure tasks are completed according to Del Taco’s standards.
- Provide guidance, support, and motivation to the team, ensuring high levels of morale and productivity.
- Ensure that staff members are adhering to safety and food handling procedures.
- Assist in training and developing team members, ensuring they have the necessary skills to perform their roles efficiently.
- Assist in managing team performance, providing feedback, and addressing issues as they arise.
- Ensure that all customers are greeted promptly, treated courteously, and receive high-quality service.
- Resolve customer complaints and issues effectively, ensuring a positive customer experience.
- Monitor the service area to ensure that customer orders are processed quickly and correctly.
- Lead by example in providing exceptional customer service and handling difficult situations with professionalism.
- Oversee daily operations, ensuring the restaurant runs smoothly during your shift.
- Ensure food is prepared according to Del Taco’s quality standards, including portioning, food safety, and cooking times.
- Monitor the kitchen and front-line staff to ensure efficient workflow during peak periods.
- Ensure that equipment is used safely and properly maintained throughout the shift.
- Help manage inventory levels during the shift, ensuring that the restaurant is adequately stocked for operations.
- Assist in inventory tracking, ordering supplies, and ensuring stock is stored properly to minimize waste.
- Monitor food and beverage stock levels and assist in replenishing as necessary.
- Ensure stock rotation is followed to avoid product expiration and reduce waste.
- Ensure compliance with all health and safety regulations, including food safety standards, sanitation, and cleanliness.
- Supervise the cleanliness of the restaurant, including kitchen, dining areas, and restrooms.
- Assist in conducting regular safety and sanitation checks, reporting any issues to the manager.
- Ensure team members are properly trained in food safety and cleaning procedures.
- Assist with managing cash registers, ensuring all transactions are completed accurately and efficiently.
- Monitor cash handling procedures and ensure the team follows the correct protocols.
- Assist in cash reconciliation at the end of the shift and ensure proper handling of funds.
- Assist in the opening and closing procedures for the restaurant, ensuring all tasks are completed properly.
- Ensure the restaurant is prepared for the next shift, including restocking and cleaning tasks.
- Ensure that all equipment is turned off and the restaurant is locked and secure at the end of the night.
- Assist in implementing company policies, promotions, and marketing initiatives.
- Provide support during high-traffic times to ensure smooth restaurant operations.
- Perform other tasks as assigned by the Assistant Manager or Restaurant Manager.
- Experience:
- 1-2 years of experience in a restaurant or fast-food environment, preferably in a supervisory or leadership role.
- Previous experience working in a fast-paced, customer-focused environment.
- Skills:
- Strong leadership and communication skills, with the ability to motivate and direct a team.
- Excellent customer service skills with the ability to resolve issues and ensure customer satisfaction.
- Strong organizational skills, with the ability to prioritize tasks during peak hours.
- Ability to train and guide new team members.
- Basic understanding of food safety, cleanliness, and restaurant operations.
- Education:
- High school diploma or equivalent required.
- Some college coursework or a related certification in hospitality or food service is a plus.
- Physical Requirements:
- Ability to stand for long periods and perform physical tasks during the shift.
- Ability to lift up to 25 pounds.
- Ability to work in a fast-paced environment while maintaining a positive attitude.
- Ability to work flexible hours, including nights, weekends, and holidays as required.
- Competitive hourly wage based on experience.
- Employee discounts on food and beverages.
- Health benefits (medical, dental, vision) for eligible employees.
- Paid time off and other benefits (dependent on the employer).
- Opportunities for career growth and advancement within the company.
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