Senior Customer Success Manager

About Stardog

Stardog is the leading Enterprise Knowledge Graph platform. Our flagship offering, Voicebox, is the first generative AI application designed for enterprise use, enabling hallucination-free question answering grounded in enterprise data. Industry innovators like Bosch, Cisco, NASA, and Raytheon rely on Stardog to unify and virtualize data across silos, powering trusted, scalable AI applications. Recognized as one of Fast Company’s Most Innovative Companies, Stardog is a venture-backed, fast-growth company headquartered in Virginia with a globally distributed team.

The Role

As a Senior Customer Success Manager (Sr. CSM) at Stardog, you’ll serve as a trusted strategic advisor to some of the world’s most sophisticated enterprises. You’ll own customer outcomes post-sale, driving adoption, retention, and growth across a portfolio of high-impact accounts. This role requires a proactive + growth-focused mindset, strong executive presence, and the ability to align cross-functional teams around customer goals and technical success. You’ll partner closely with Solution Engineering, Product, and Professional Services to deliver a seamless customer experience from onboarding through renewal and expansion, while serving as the voice of the customer within Stardog.

• 5+ years in Customer Success, Strategic Account Management, or related client-facing roles in B2B SaaS.

• Proven success managing enterprise-level relationships and driving outcomes in complex technical environments.
• Strong business acumen, with the ability to link technical solutions to business outcomes and influence senior stakeholders.
• Experience in data management, cloud infrastructure (AWS, Azure), or AI/ML-related platforms is highly desirable.
• Experience with knowledge graphs is a plus.
• Proficiency in tools like Salesforce, Gainsight, and data visualization platforms.
• Excellent written, verbal, and presentation skills, with a strong customer-first mindset.
• Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

• Strategic Relationship Management
• Build executive-level relationships across key customer accounts to understand strategic objectives and influence outcomes.
• Serve as the primary point of contact and trusted advisor post-sale, ensuring clear value realization from Stardog’s platform and services.
• Guide customers through complex data initiatives, AI deployments, and platform adoption journeys.

• Customer Success Planning & Execution
• Develop and maintain joint success plans and health scorecards tailored to each customer’s objectives and maturity.
• Lead Quarterly Business Reviews (QBRs) and strategic checkpoints to align on goals, progress, and opportunities for expansion.
• Identify and mitigate churn risk through proactive engagement and measurable success milestones.

• Cross-Functional Advocacy
• Act as the customer’s voice internally, driving continuous improvement across Product, Engineering, and Services.
• Surface product feedback, influence roadmap discussions, and ensure alignment between customer needs and platform capabilities.
• Partner with Sales on expansion, upsell, and renewal opportunities; co-develop account strategies to drive long-term value.

• Operational Excellence
• Manage account health metrics and maintain accurate forecasting of renewals and risk.
• Drive internal collaboration and efficiency across technical delivery and support.
• Mentor and support junior team members as a senior leader within the CS organization.
• Partner with Sales Executives to identify and drive expansion opportunities for existing customers.'

• Competitive compensation, equity, and performance incentives
• Comprehensive health coverage and 401(k) w/ matching
• Remote-first with flexible work arrangements
• Opportunities to shape the future of enterprise data and AI with an award-winning teamInclusive, mission-driven culture that values innovation, learning, and excellence