VP/Director of Operations

Job Description

Job Description

VP/DIRECTOR OF OPERATIONS

Our client is currently seeking a VP/Director of Operations to oversee and lead property teams to achieve top-tier financial, operational, and resident satisfaction outcomes. This role involves shaping strategies for sales, marketing, financial performance, and service across multifamily residential properties within the region. The Vice President will collaborate with various stakeholders to develop and implement company policies and initiatives while maintaining the client-owner relationship for each property.

WHAT YOU'LL DO

• Responsible for ensuring property teams are managing, communicating, and in compliance of all Fair Housing and EPA laws and regulations as well as government programs.
• Lead Regional Managers in implementing effective sales, marketing, and occupancy strategies.
• Conduct market analysis and respond to changing market conditions.
• Manage key performance indicators like Net Collected Rent (NCR), Net Operating Income (NOI), and occupancy rates.
• Provide guidance on vendor selection and expense management.
• Oversee property maintenance, ensuring safety and cleanliness standards are met.
• Lead teams through emergency situations and insurance claims processes.
• Assist with company-wide projects and property acquisitions/dispositions.

WHY YOU MATTER

• Create a motivating environment for your team to excel
• Provide coaching and development opportunities for team members
• Manage performance through regular feedback and growth plans
• Engage in meaningful conversations to make residents feel at home
• Take responsibility for solving customer problems and ensuring satisfaction
• Actively contribute to maintaining the community's excellence

WHAT IT TAKES

• 8+ years of relevant experience
• Strong leadership and motivational skills, with the ability to manage complex customer and employee situations.
• Previous sales experience with a strong sales aptitude.
• Proficiency in Multifamily software such as AppFolio, Entrata, RealPage, Rent Manager, Yardi Voyager, etc.
• Proficiency in Microsoft Office Suite (Word, Excel, SharePoint, Outlook).
• Valid driver’s license, vehicle, and insurance required.
• Excellent communication skills in reading, writing, and speaking English.