Analyst-Control Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

As part of the Global Servicing Group (GSG), the Control Management team is primarily focused on safeguarding the Company’s brand and assets. It is focused on driving consistency to internal policies and meeting regulatory expectations while balancing the execution of key business strategies and Customer First priorities. The Team collaborates across key stakeholders to drive the necessary controls and oversight, enabling GSG partners to set the standard for a seamless and differentiated customer experience.

The Analyst, Control Management Reporting & Analytics will support GSG by managing risk and controls to ensure compliance with global legal and regulatory requirements. This role will have responsibilities to support the reporting for the Conduct Risk Management program for GSG. The Analyst will also collaborate across internal teams to support data requests and partner with colleagues across Control Management Testing teams and MIS to define reporting requirements. The successful candidate will have a high level of intellectual curiosity, partnered with an eye for precision & accuracy which will allow for the detailed execution of a large, complex Conduct Risk Testing program and will be a key participant in our continuous journey to uplift and transform this process.

Responsibilities:

• Support the reporting strategy that effectively supports GSG’s Conduct Risk and Regulatory Self Business Testing programs, that embed strong data governance principles to ensure accuracy, consistency and data quality
• Analyze and create visualizations using Tableau, Power BI, Python, Excel etc.
• Liaise with Testing Strategy teams to ensure requirements are met across all functions and markets.
• Timely and accurate response for audit and regulatory requests
• Work to improve current processes via automation opportunities to create efficiencies.
  
• Communication skills, both verbal and written; ability to articulate business problems and implement solutions.
• Participate along with global teams evaluating processes and making suggestions for process and system improvements through knowledge and
• 
  information sharing sessions with peers across the organization.
  
  Minimum Qualifications:
  
  
  
  
  
• 1-2 years experience working in analytics, business intelligence, data science or related equivalent experience.
• Excellent programming skills on SQL/HQL.
• Proficient in MS Excel and PowerPoint
• Hands on experience in creating visualization using Tableau
• Strong quantitative and analytical skills
• Strong business acumen and problem-solving skills, conceptual and creative problem solver
• Knowledgeable on Data Management standard methodologies
• Strong project management skills, ability to work on multiple projects, and work effectively in a team environment.
• Adaptability to work within tight deadlines and changing priorities.
  
  

Preferred Qualifications:

• Python experience preferred
• Bachelor's Degree preferred (Data Analytics, Computer Science, Physics)
• Power BI and LUMI experience preferred
• Drive and deliver Regulatory/Governance reports for Testing, Compliance & Operations/Frontline teams using big data platforms (LUMI, Cornerstone), SAS/SQL, Python etc
• Work closely with program intake/management, business, testing and compliance teams to ensure reporting requirements are met across all functions and markets
• Analyze and create visualizations using Tableau, MS Excel etc
• Timely and accurate response for audit and regulatory requests
• Work to improve current processes via automation opportunities to create efficiencies
• Participate along with global teams evaluating processes and making suggestions for process and system improvements through knowledge and information sharing sessions with peers across the organization
  

Minimum Qualifications

• Bachelor's/master’s degree in a quantitative field preferred (e.g., Statistics, Econometrics, Engineering, Mathematics, Physics, Computer Science) - MBA, advance degree preferred
• Strong programming/analytic skills are required (SQL, R, PYTHON, HIVE etc)
• Working experience in reporting (i.e. data visualization, Tableau, PowerBI, MS Excel)
• Analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively
• Experience and proven record of statistical analysis and experience in statistical modeling techniques (e.g., regression, cluster analysis, segmentation) and analytics/Econometrics to effectively solve complex business problems
• Experience working with large datasets, ODL, identifying ingestion issues and proactively collaborating to resolve data related issues
• Flexibility and adaptability to work within tight deadlines and changing priorities.
• Ability to compile and communicate complex data analysis
• Desire to innovate and work on challenging projects and ability to adapt to dynamically changing environment
• Excellent communication skills, both verbal and written; ability to articulate business problems and implement solutions
  

Preferred Qualifications

• GSG knowledge and expertise
• Experience working with large datasets and machine learning algorithms to develop best in class predictive modeling (including neural networks)
• Ability to challenge the status quo and drive continuous improvements
• Strong project management skills, ability to work on multiple projects, and work effectively in a team environment.
  

Salary Range: $65,500.00 to $102,500.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities
  

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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