Payment Specialist

Recognized as the No. 1 site trusted by real estate professionals, Realtor.com has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools, Realtor.com not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions.

Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance.

Payment Specialist at Realtor.com

Location: Scottsdale, AZ (Hybrid - In-Office 3 days per week)

Are you a payments and risk operations expert? Are you ready to take ownership of complex challenges while shaping the future of our payment ecosystem? If you want to pursue your professional goals as you help grow an innovative real estate tech company, this work is for you. Join us as our newest Payment Specialist and help change the world of real estate, one home at a time.

Top Reasons to Apply:

• You thrive on solving complex payment issues and enjoy investigating root causes.
• You want to influence product and process improvements that impact thousands of users.
• You're passionate about fraud detection, risk mitigation, and safeguarding user trust.

What You'll Do:

• Investigate and resolve complex payment escalations across internal teams, users, and vendors, identifying root causes to prevent recurrence.
• Analyze and optimize payment workflows to eliminate bottlenecks and drive long-term operational efficiency.
• Ensure accurate and timely processing of payments within service level agreements, resolving any discrepancies swiftly.
• Lead efforts in fraud detection and risk mitigation by spotting patterns and developing proactive strategies.
• Guide KYC processes and enhance user verification procedures for compliance and effectiveness.
• Collaborate with product, design, and engineering teams to influence roadmap decisions and improve the payments experience.
• Mentor other payments team members, fostering a culture of critical thinking, ownership, and continuous improvement.

What You'll Bring:

• Bachelor's degree or equivalent experience
• 2+ years of experience in financial services, payments, fraud, or KYC, ideally in a tech-forward or high-growth environment.
• Deep understanding of payment ecosystems and vendors (e.g., Stripe, Plaid, Cognito, Proof).
• Exceptional communication, analytical thinking, and problem-solving skills.
• Demonstrated ability to drive proactive strategies and process improvements in complex operational environments.

How We Work:

We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in person, adding richness to our culture and knitting us closer together. This is a hybrid opportunity 3 days in our Scottsdale office.

How We Reward You:

Realtor.com is committed to investing in the health and wellbeing of our employees and their families. Our benefits programs include, but are not limited to:

• Inclusive and competitive medical, Rx, dental, and vision coverage
• Family-forming benefits
• 13 paid holidays
• Flexible Time Off
• 8 hours of paid Volunteer Time Off
• Immediate eligibility into Company 401(k) plan with 3.5% company match
• Tuition Reimbursement program for degreed and non-degreed programs
• 1:1 personalized Financial Planning Sessions
• Student Debt Retirement Savings Match program

Do the best work of your life at Realtor.com

Here, you'll partner with a diverse team of experts as you use leading-edge tech to empower everyone to meet a crucial goal: finding their way home. And you'll find your way home too. At Realtor.com, you'll bring your full self to work as you innovate with speed, serve our consumers, and champion your teammates. In return, we'll provide you with a warm, welcoming, and inclusive culture; intellectual challenges; and the development opportunities you need to grow.

Diversity is important to us, therefore, Realtor.com is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, Realtor.com will provide reasonable accommodations for otherwise qualified disabled individuals.