Team Lead, Operations

Job Description

Job Description

Team Lead, Operations

Smart Data Solutions, a leading provider of data management, claim routing and workflow solutions to health plans and TPAs, is looking for a Team Lead to join our team!

What you’ll be doing?

• Lead and manage a small team by monitoring daily productivity, completion, quality, and accuracy of work.
• Responsible for assigning team members to work on inventory based on priority (i.e. Certified Mail [UPS, FedEx and USPS Priority, etc.], Regular Mail, and Return Mail).
• Track and report on assigned client inventory daily.
• Ensure the team is achieving assigned clients’ service level agreements (SLAs).
• Be knowledgeable of all SDS client accounts and criteria associated with the accounts.
• Ensure team members adhere to their daily schedule and manage time off requests in ADP.
• Construct and adhere to a proactive and planful approach to time off requests to ensure proper staffing levels are met.
• Communicate staffing shortages or attendance issues to management in a timely manner.
• Hold team members accountable to department and company policies, including but not limited to the attendance policy.
• Responsible for training other team members regarding their job duties, including but not limited to cross training.
• Identify staffing/training needs for team.
• Coordinate with management regarding any issues relating to team.
• Perform other duties as assigned.
• Ability to lift up to 45 pounds

The duties set forth above are essential job functions for the role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

What we’re looking for?

Required skills:

• Strong organizational skills and attention to detail
• Manages time effectively and is dependable
• Communicates effectively
• Computer literacy

Why this is the company for you?

Top Benefits & Perks:

• A company culture that is authentic, innovative, and collaborative! Our most powerful strength is our people! We build impactful solutions for our customers - their success is our success!
• A professional development and growth-oriented workplace
• Generous benefits including, health insurance, short-term, and long-term disability
• 401(k) with a company match to provide a better future in your retirement years
• A flexible environment with a competitive paid time off package; including vacation, holiday, give-back day, and a floating day

Who is Smart Data Solutions?

Smart Data Solutions (SDS) is a technology leader in healthcare process automation and interoperability. As a strategic partner, SDS helps clients digitally transform their operations, delivering tangible value through reduced costs, streamlined workflows, and an improved customer experience. With data, AI, and automation at its core, SDS provides solutions in Digital Mailroom and Data Capture, Clearinghouse, Intelligent Medical Records, Prior Authorization and Claim Operations. Trusted by over 500 clients—including multiple Blue Cross Blue Shield plans, regional health plans, TPAs, providers, and healthcare partners—SDS streamlines complex front, middle, and back-office operations.

Smart Data Solutions is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.