E-Commerce & Care Package Operations Specialist

Job Description

Grand Canyon University! One of Arizona’s leading institutions of higher learning. Located in the Valley of Sun in the heart of Phoenix, Arizona, GCU is a regionally accredited, private, nondenominational Christian University.

Grand Canyon University’s Lope Shops offer compelling college clothing and accessories. We have been committed to providing our customers with the best possible service-and to improving it every day. We believe college fashion is a business of optimism, and in that spirit, we continue to grow and evolve for our students.

Grand Canyon University is currently hiring for a new E-Commerce Operations Manager. The E-Commerce Operations Manager is responsible for the management of the Lope Shops’ e-commerce operation, fulfillment, customer service, and Love-A-Lope student care package program. The E-Commerce Operations Manager will oversee a team of 2-4 student workers to complete these.

Location: GCU Main Campus, Phoenix, AZ

Salary: $49,000.00

What you will do:

Manages e-commerce order processing and shipping to ensure customer orders are processed accurately and shipped according to daily schedule.

Oversees student workers to complete daily e-commerce tasks, care package tasks, and other assigned duties.

Monitors and reports order anomalies to minimize fraud.

Monitors shipping supply levels and conducts monthly inventory for re-supply.

Ensures the e-commerce shipping area remains clean and organized.

Provides exceptional customer service via phone and email, to include taking orders, troubleshooting website issues, and resolving customer concerns in a timely manner.

Ensures customer returns are processed in a timely manner and in accordance with the Lope Shop e-commerce return policy.

Ensures inventory adjustments are made properly and timely for returns, exchanges, and replacements.

Work with shipping carriers to resolve package delivery issues as they arise.

Proactively identifies operational problems, suggests solutions, and independently resolves issues.

Analyzes data to monitor performance and plan improvements and demand.

Works to optimize search results and improve keywords.

Ensures website maintenance tasks are completed, as scheduled, and logged upon completion.

Makes HTML/CSS tweaks and adjustments to website as needed.

Plans and executes the Lope Shops’ Love-A-Lope student care package program.

Coordinates with E-Commerce Media Manager to produce, print, and mail care package marketing material in July of each year.

Oversees care package order management, customer service, and support.

Oversees Love-A-Lope care package program details and purchasing for packages.

Ensures care package preparation is completed, as scheduled, for distribution.

Sends and verifies delivery of care package pickup notifications according to defined schedule.

Interacts routinely (telephone and email) with customers, management, warehouse staff, and vendors.

Other duties as assigned.

What you will need:

Bachelor’s degree in technology, business, or marketing preferred.

2+ years of relevant working experience.

Proficiency in analyzing data to derive actionable insights.

Supervisory experience.

Working experience with e-commerce platforms, website design, and analytics.

Experience with POS and warehouse systems.

An equivalent combination of education, training and relevant work experience from which comparable knowledge, skills and abilities have been achieved may be substituted upon supervisor’s approval.

Valid driver’s license and clean driving record.

Must successfully pass background checks

Provide a positive example to students by supporting the University’s Doctrinal Statement, Ethical Position Statement and Mission of Grand Canyon University.

Why work at GCU:

Exceptional workplace benefits include medical, dental, vision, life and disability insurance, flexible spending accounts, a 401K savings plan

Generous time off plan and 11 paid holidays

Paid time off to volunteer in the community or at GCU sponsored events

Free covered parking

We also offer full-time employees, their spouses, and dependent children an Education Tuition Discount Program

Free on-site gyms on campus