Customer Experience Specialist

Job Description

Job Description

At Creative Environments , we believe every interaction should reflect the luxury and excellence our clients expect. As a Customer Experience Specialist , you’ll play a key role in ensuring our clients feel supported and informed every step of the way — from design consultation to project completion and beyond.

This position is 100% On Site - No remote work available

What You’ll Do:

• Be a friendly point of contact for clients alongside their designer.
• Follow up with leads and clients after design consultations and completed projects.
• Coordinate marketing touchpoints and ensure every client receives project updates.
• Track project progress and client communications in our systems (Procore, CRM).
• Partner with the Director of Customer Experience on client calls, gifts, training, and special events.
• Create and share engaging client content to enhance communication and connection.

What We’re Looking For:

• Experience in a customer-facing role (luxury or design industry a plus).
• Excellent communication, organization, and attention to detail.
• Tech-savvy with tools like Google Workspace, Excel, Canva, and more.
• A proactive problem solver who loves delivering five-star service.
• Employees who will stay long term.

Requirements:

• High School Diploma or Equivalent
• Proven experience in a customer-facing role, preferably in a luxury or high-end environment
• Excellent communication and interpersonal skills
• Excellent attention to detail in all forms of communication, such as email, texts, and verbal
• Strong problem-solving abilities with a proactive approach while still providing exceptional customer service
• Ability to work effectively in a fast-paced, dynamic environment
• A genuine passion for delivering exceptional customer experiences
• Knowledge of luxury design, pool, and landscape is a plus, but not a requirement
• Possess a high attention to detail and an exceptional regard for intricate organization
• Must be able to have masterful organizational skills to track hundreds of projects, provide weekly, monthly and year to date customer experience scores.
• Experience with Canva, Google Sheets, Excel, Microsoft

Experience with the following is helpful:

Indesign, Photoshop, and Docusign

Why You’ll Love It Here:

You’ll join a creative, high-energy team in an open, collaborative environment where your ideas matter and your work directly impacts client satisfaction.

If you’re passionate about creating exceptional customer experiences and thrive in a fast-paced, design-driven company, we’d love to meet you!

Apply today and help us elevate the client experience at Creative Environments.

EEOC Statement: Creative Environment’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or protected veteran status. for all applicants and employees, regardless of race, religion, gender, national origin, age, disability, marital status, or veteran status.

Creative Environments Pool, Spa, and Landscape Design, since 1950, offers all of Arizona the exterior services you expect. Creative Environments is an industry leader in the design-build process of pool/spa and landscaping in the southwest. We design, construct, and maintain award winning projects in both commercial and residential applications throughout Arizona (Greater Phoenix area, Tucson, Sedona, Northern AZ). Our work has also extended into the East Bay of California (San Francisco/Oakland/Orinda), Southern California (Encinitas/Del Mar/Malibu), Hawaii (Kauai), Costa Rica, Cabo San Lucas, and elsewhere! Our environment is fast-paced, challenging, exciting, and full of learning opportunities as every project we touch is unique. From residential pool/spa landscape, to multi-million dollar custom landscapes, to resorts (The Phoenician, Ritz-Carlton, Four Seasons, Fairmont Princess) to commercial projects (The Biltmore Commerce Center), to community development, we work on everything outdoors: pool/spa, water feature, decking, masonry, utilities, shade structures, casitas/shade structures, custom metal and wood work, lighting, and landscape/irrigation.

Company Description

Creative Environments Pool, Spa, and Landscape Design, since 1950, offers all of Arizona the exterior services you expect. Creative Environments is an industry leader in the design-build process of pool/spa and landscaping in the southwest. We design, construct, and maintain award winning projects in both commercial and residential applications throughout Arizona (Greater Phoenix area, Tucson, Sedona, Northern AZ). Our work has also extended into the East Bay of California (San Francisco/Oakland/Orinda), Southern California (Encinitas/Del Mar/Malibu), Hawaii (Kauai), Costa Rica, Cabo San Lucas, and elsewhere! Our environment is fast-paced, challenging, exciting, and full of learning opportunities as every project we touch is unique. From residential pool/spa landscape, to multi-million dollar custom landscapes, to resorts (The Phoenician, Ritz-Carlton, Four Seasons, Fairmont Princess) to commercial projects (The Biltmore Commerce Center), to community development, we work on everything outdoors: pool/spa, water feature, decking, masonry, utilities, shade structures, casitas/shade structures, custom metal and wood work, lighting, and landscape/irrigation.