Legal Operations Processor

About this role:

Wells Fargo is seeking four Legal Operations Processors supporting the Elder and Vulnerable Adult Financial Abuse Reporting team in Legal Services within the Chief Operating Office (COO) . For additional information on lines of business, refer to the external careers site at .

In this role, you will:

• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Interact with internal and external business partners
• Negotiate with external business partners to assure resolutions and deadlines are met
• Perform moderately complex administrative, operational and customer support tasks
• Provide training to less experienced Operational Legal Specialists
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirement
• Receive direction from supervisor and escalate non-routine questions
• Seek ways to improve customer service experience and determine proper course of action based on business partners needs

Available locations: Preferred locations listed below. Relocation assistance is not available for this position.

• 1330 W. Alameda, Tempe, AZ
• 3201 N. 4th Ave., Sioux Falls, SD
• 800 S. Jordan Creek Pkwy, West Des Moines, IA

Required Qualifications:

• 2+ years of Legal Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Ability to be creative, innovative, and proactive in meeting enterprise needs
• Ability to collaborate and execute in a fast paced, high demand, environment while balancing multiple initiatives, priorities, and projects
• Ability to exercise independent judgment to identify and resolve problems
• Ability to interact with integrity and a high level of professionalism with all levels of employees including management
• Ability to manage effectively in a matrixed organization, creating a strong collaborative environment, while developing partnerships with many business and functional areas across the organization
• Ability to meet or exceed business goals and objectives, while fostering a team atmosphere
• Ability to work effectively in a matrixed and team production environment, across all organizational levels including executive stakeholders, where flexibility, collaboration, and adaptability are important
• Ability to work independently, innovatively, and proactively, while exercising sound judgment
• Advanced collaboration and influencing skills to achieve solutions that meet the needs of the organization; able to resolve issues, and overcome obstacles
• Advanced organizational skills with high attention to detail and accuracy
• Experience consolidating large amounts of project status information to identify key risks, customer impact, financial implications, delays, and issues that may pose material risk
• Excellent verbal, written, and interpersonal communication skills with demonstrated experience facilitating communication with all levels of employees including management
• Experience analyzing statutes, working with rules and procedures, and processing filings within multiple jurisdictions
• Financial services experience
• Experience with Wells Fargo Elder and Vulnerable Adult Financial Abuse Reporting processes and procedures
• Advanced Microsoft Office (Word, Excel, Outlook, PowerPoint, and Teams)
• Advanced Wells Fargo programs, systems, and tools skills such as: Hogan and Service Vision Platform (SVP)

Job Expectations:

• Ability to work additional hours as needed
• Adhere to standards outlined with written policy as well as applicable State and Federal regulations
• This position is not eligible for Visa sponsorship
• Willingness to work on-site at stated location(s) on the job opening

IMPORTANT INFORMATION:

• AFTER SUBMITTING YOUR APPLICATION, PLEASE MONITOR YOUR E-MAIL FOR FUTURE COMMUNICATIONS
• Once your application is received, Wells Fargo will make initial contact with you via e-mail
• Please ensure your contact information (e-mail address and phone number) is current in your Wells Fargo Jobs Profile
• If your contact information has changed, please update prior to applying to this position
• Based on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo.

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.