Patient Access Specialist - Phoenix x20

Patient Access Position Overview

• Provide customer service support for overflow tasks with other teams.
  

• Ensure accuracy when creating accounts and cases.
  

• Update account information based on inputs from Medical Billers.
  

Requirements

Requirements

• Strong and accurate data entry skills .
  

• Previous work experience in Specialty Pharmacy or Customer Service preferred.
  

• Professional-level computer skills, including but not limited to:
  

  • Microsoft Office
    

  • Email
    

  • Web-based applications
    

  • Keyboarding skills
    

• Experience working with people in high-pressure and time-sensitive situations (telephone or face-to-face). This involves:
  

  • Problem solving
    

  • Decision making
    

  • Exercising excellent judgment
    

  • Delivering customer service
    

  Note: These skills may be obtained through a combination of work experience and post–high school education, and not exclusively in traditional customer service roles.
  

• Strong ability to multi-task and excellent time management skills .
  

• Ability to function effectively in a high-volume, fast-paced environment .
  

• Dependable with a strong work ethic.
  

• Willingness to accept and implement feedback and coaching .
  

Preferred Experience

• Experience working with databases (CRM preferred) or a tracking system.
  

  • Salesforce CRM experience strongly desired.
    

• Experience in a healthcare/pharmaceutical industry environment.
  

• Understanding of challenges associated with patients’ medical conditions .