Closing Supervising Team Lead
- Assists Closers with questions
- Assists Closing Manager and Assistant Manager in identifying training needs
- Monitors and trains team to maintain acceptable QC score
- Assists with onboarding and training new employees as needed
- Assists with test case reviews prior to releasing new employees to their own pipeline as needed
- Closes employee loans as needed
- Reviews and approves POA's as needed
- Reviews and approves Trust Agreements as needed
- Support Assistant Closing Manger to make sure loans fund in a timely manner
- Back-up for Assistant Closing Manager when needed
- Assigns files in an even and timely manner
- Work with Assistant Closing Manager on pipeline management
- Assists with outstanding Post-Closing and suspense issues as needed
- Reconciles outstanding servicing needs
- Conducts department self-audits as deemed necessary
- Back-up for Closers (volume, unexpected absence, overflow, etc.)
- Bond Specialist - training and assisting Closers on the nuances of each bond program
- MCC Specialist - training, assisting, and ensure certificates are issued
- Monitor weekly MCC Tracking report and act as the primary contact for Bond and MCC related issues
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