Troubleshooting Merchant Support Rep In Tempe

Technical Support & Merchant Services Specialist

Location: On-site in Tempe, AZ

Employment Type: Full‑Time, contract to hire role

Pay Rate: $25/hour

Schedule: Monday–Friday, 8:00 AM–5:00 PM

Experience Level: Intermediate

Benefits: Full benefits offered through TEKsystems (health, dental, vision, 401k, and more)

About the Role

We are seeking a detail‑oriented and customer‑focused Technical Support & Merchant Services Specialist to serve as a primary point of contact for merchants and agent offices. In this role, you’ll support all payment‑related technology needs, troubleshoot issues, and guide clients through implementations while delivering an exceptional customer experience.

Key Responsibilities

• Serve as the single point of resolution for merchants and agent offices regarding terminal and payment‑technology issues.
• Handle technical support inquiries via phone, email, and video call.
• Recommend appropriate products and services to clients.
• Support merchant onboarding, implementation, and installation processes.
• Collaborate with internal teams and external partners to ensure seamless service delivery.
• Lead clients through initial setup and transaction processing enablement.
• Maintain relationships with 3rd‑party POS hardware/software partners and VARs.
• Respond to questions related to credit card processing accounts.
• Troubleshoot device and processing issues while maintaining a high standard of customer service.
• Document actions and resolutions in a CRM, meeting or exceeding SLAs.
• Conduct proactive outreach to check on satisfaction and uncover potential product opportunities.

Required Skills & Qualifications

• Minimum 1 year of professional customer service experience .
• Minimum 1 year of technical troubleshooting experience.
• Strong computer literacy, including Microsoft Office, Internet navigation, and Outlook.
• Experience supporting payment‑processing, POS, or transaction‑related technology preferred over traditional IT helpdesk work.
• Strong communication and problem‑solving skills.

Nice‑to‑Have Experience

• Payment processing experience.
• Retail or customer‑facing experience assisting with technical or transactional issues.
• Experience in a call center, queue, or ticketing environment.
• Financial or banking environment experience.
• Familiarity with POS systems (Clover, PAX, Dejavoo, ELO, etc.).

Not a Fit If:

• You are looking for a strictly IT‑focused role.
• Your resume is exclusively IT with no customer‑facing experience.

****If Interested please apply to job posting directly and I will reach out to you within 1-10 business days!!!!

This is a Contract to Hire position based out of Tempe, AZ.

The pay range for this position is $25.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Tempe,AZ.

This position is anticipated to close on Feb 17, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.