IT - Systems Administrator Level 2

Job Description

Job Description

IT Level 2 Technician

Systems Administrator | Mesa, AZ | Full-Time, On-Site | Mon–Fri, 8:00am–5:00pm | $55,000–$70,000 (based on experience)

WHY DATATEK

Datatek is a Mesa-based Managed Service Provider that keeps Arizona businesses running. Our team tackles a wide range of IT challenges daily — from enterprise infrastructure and cybersecurity to end-user support — giving every technician real breadth and room to grow.

We invest in our people: paid certifications, clear advancement paths, and a culture where your expertise is genuinely valued. If you want to own your work, sharpen your skills, and make a tangible impact — this is the role.

THE ROLE

You will be the backbone of client IT operations — managing systems, resolving complex issues, and delivering projects that move businesses forward. This is a hands-on, high-ownership position suited to someone who thrives in a fast-paced MSP environment and takes pride in clean, well-documented infrastructure.

WHAT YOU'LL DO

• Administer and monitor client servers, networking devices, and cloud environments to maintain uptime
• Lead projects: system upgrades, migrations, new deployments, and infrastructure improvements
• Diagnose and resolve escalated hardware, software, and network issues with minimal client downtime
• Design, test, and validate backup and disaster recovery procedures for client environments
• Manage Active Directory, Microsoft 365, Azure AD, and group policy across multiple client tenants
• Enforce and improve security posture: patch management, endpoint protection, firewall rules, and access controls
• Administer user accounts, permissions, and role-based access in compliance with client security policies
• Evaluate and recommend technology solutions that deliver measurable improvements in performance or cost
• Author and maintain clear technical documentation: network diagrams, SOPs, runbooks, and incident logs
• Mentor Level 1 technicians and provide escalation support, raising the capability of the broader team

WHAT YOU BRING

Required

• 3+ years of hands-on systems administration experience in an MSP or enterprise IT environment
• Proficiency with Windows Server (2016/2019/2022), Active Directory, DNS, DHCP, and Group Policy
• Solid experience with Microsoft 365 administration, including Exchange Online, Teams, and SharePoint
• Working knowledge of networking fundamentals: TCP/IP, VLANs, routing, switching, VPNs, and firewalls
• Experience with backup technologies and disaster recovery planning
• Strong troubleshooting methodology — you diagnose systematically, document thoroughly, and communicate clearly
• Ability to manage competing priorities across multiple client environments without dropping the ball

Preferred

• Relevant certifications: CompTIA Network+, Security+, Microsoft (MD-102, AZ-104), or equivalent
• Experience with Microsoft 365
• Familiarity with RMM and PSA platforms (ConnectWise, Kaseya, Datto RMM, or similar)
• Exposure to cybersecurity frameworks (NIST, CIS Controls) and compliance environments (HIPAA, PCI)

WHAT WE OFFER

• Salary range of $55,000–$70,000 based on experience, plus performance bonuses
• Company-sponsored certifications and professional development budget
• Structured career progression from Level 2 to Senior Engineer and beyond
• Paid time off plus federal holidays
• A collaborative, no-politics team that respects your expertise

HOW TO APPLY

Send your resume and a brief note on a challenging technical problem you solved.

Datatek is an equal opportunity employer. We evaluate all applicants based on qualifications, merit, and business needs.