Senior Donor Engagement Coordinator

Job Description

Job Description

Description:

As part of Boyce Thompson Arboretum’s Development Team, the Senior Development Coordinator is critical to the team’s success in delivering exceptional donor experience throughout the organization. He or She will be responsible for establishing and expanding systems to track, thank, and connect our donors to the mission of BTA. The Sr. Development Coordinator will solicit, steward, and renew entry to mid-level gifts up to $1,000 - $5,000 annually through all phases of the moves management cycle. This will include designing and implementing strategies for identifying, retaining, and upgrading donors across all levels of support through email, direct mail, and in-person solicitations. Under the guidance of the Director of Development, this position will also engage our donors through donor cultivation events throughout the year, including the annual Green Gala event.

ABOUT US

In 1924, Boyce Thompson Arboretum (BTA) was founded by mining magnate Colonel William Boyce Thompson. The desert landscape inspired Colonel Thompson to create the arboretum with the mission of educating people about desert plants and their uses in an arid environment.

This mission continues today, and Boyce Thompson Arboretum has grown in mission and size over its 100-year history. As an independent non-profit organization, the arboretum is located in Superior, Arizona. Situated at the base of Picket Post Mountain and adjacent to the Tonto National Forest, the Arboretum is located approximately 40 minutes from Mesa and one hour from downtown Phoenix. BTA welcomes over 145,000 visitors annually. At 372 acres, BTA is Arizona's oldest and largest botanical garden. BTA's collection comprises 4,030 taxa, 405 rare/endangered species, and over 30,000 individual plants. Along over 5 miles of trails, you will find plant exhibits from 11 of the world's deserts, a native riparian habitat, and colorful specialty gardens displayed alongside native Sonoran Desert vegetation. As an Audubon Important Bird Area, you will encounter many of the 275 bird species identified at BTA along with other native wildlife. It is not uncommon to see javelinas, bobcats, and a variety of native and migratory birds while working, hiking, and enjoying the grounds. BTA is an equal-opportunity equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

DUTIES AND RESPONSIBILITIES

Donor Relations:

• Work with the Director of Development and Development and Member Services Manager to conceptualize and create digital and direct mail appeals to reach current and prospective donors across multiple platforms. This includes annual solicitations including a Summer Appeal, Calendar Year-End appeal, and other special campaigns.
• Support grant writing efforts by maintaining accurate donor and prospect data, preparing funder reports, and supplying timely information for proposals and compliance.Track and cultivate donors and prospects using Altru and Blackbaud’s wealth screening tools.
• Work with the development and membership team to create new annual giving gift strategies.
• Collaborate with development and membership team to align efforts, set and review annual, quarterly, and monthly revenue targets and performance goals, and report progress using specific metrics and reporting systems.
• Manage annual giving benefits. Collaborate with membership, events, and marketing departments to ensure benefits fulfillment.
• Develop an ongoing donor and member multi-channel communications plan, in collaboration with the marketing department, develop a continuing donor and member multi-channel communications plan.
• Assist in our Membership Office to support member admissions, sales, and inquiries as needed.
• Serve as daily Manager on Duty for the arboretum as needed, overseeing daily operations, visitor experience, staff coordination, and incident response
• Respond to donor inquiries and requests.

Donor Engagement and Stewardship:

• Manage our donor acknowledgment process to ensure donors receive accurate, timely gift receipts and donor information is entered into our database accordingly.
• Act as a CRM lead for the implementation and management of donor information, ensuring accurate data, streamlined processes, and actionable reporting to support efficient, data driven fundraising.
• Produce high-quality proposals, reports, and other cultivation, solicitation, and stewardship materials as needed.
• Supports ongoing administrative tasks as it relates to the BTA development team and development committee.
• Work with the visitor center, events, and education team to assist with donor and member cultivation event opportunities. This will include events such as the Green Gala, Desert Willow Legacy Society Events, and other donor engagement events throughout the year.
• Represent Boyce Thompson Arboretum in the community, as needed.
• Other duties as assigned

EDUCATION AND EXPERIENCE

• Bachelor’s degree; at least 4 years of experience in development, membership, marketing or related field
• Experience with fundraising special events
• Experience with donor databases, Altru, Blackbaud, Virtuous preferred
• Experience in creating digital communications and graphic design in Canva or Constant Contact is a plus!

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of fundraising and prospect management databases
• Experience working with and stewarding donors
• Excellent written and verbal communication skills
• Has the desire to get out of the office and build external relationships.
• A self-starter, goal-oriented, adaptable, and able to initiate donor visits and fundraising calls.
• Possesses excellent written and verbal communication skills, with an ability to motivate and inspire donors, funders, and sponsors.
• Works well alone and as part of a team. Demonstrates professional equanimity and composure.
• Able to work flexible hours including occasional nights, holidays, and weekends.

PHYSICAL REQUIREMENTS

The physical abilities and work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Majority of the work associated with this position is primarily performed in an office environment and requires the ability to operate standard office equipment and keyboards.
• Ability to communicate with fellow staff, applicants, stakeholders, visitors, and donors. Communication will include one-to-one, small, and large group communication. Communications need to be in English. Communication means both written and oral communication.
• Ability to work in a sedentary position for up to 8 hours at a time.
• Must be able to work on weekends, evenings, and holidays.
• Ability to lift 10 pounds.
• Must have the ability to walk short distances and move throughout the arboretum office and grounds, occasionally traverse uneven terrain and hiking conditions, and perform repetitive movement of the wrists, hands, and/or fingers.
• Fully functional vision is required to perform essential duties of the position (prescription lenses are acceptable).