Full Time - Client Services Representative

JOB SUMMARY:
Hours: Monday-Friday 8:30am-5:00pm

The role of the Client Services Representative requires exceptional customer service abilities as well as experience with the Microsoft Office Suite products. In this position the roles and responsibilities include but are not limited to database management, handling customer concerns, setting up user accounts, supply as it relates to customer support and other duties as deemed necessary by the supervisor. The position is also required to adhere with HIPAA, PCI, OSHA, CAP, RCRA and other regulatory agencies as they relate to the duties.

Employees are responsible for following all company policies and procedures. These policies and procedures will include adherence to all regulatory and safety standards in performing all aspects of the functions below.

ESSENTIAL FUNCTIONS:

I:

1. Answer incoming phone calls and either handle the request or dispatch the call to the appropriate person/department
2. Check visitors in and contact person they are here to meet
3. Set up User Accounts, reset passwords and assign LIS portal permissions as required
4. Handling customer requests for reports
5. Handling customer issues while being sensitive to their needs
6. Maintain customer files as required
7. Filing, scanning and sorting of paperwork for Billing
8. Running Daily reports for Client Delivery
9. General support for the Marketing Department
10. General support for dispatching of will-call accounts to courier team
11. May cross train for send-out support
12. Responsible for assisting with maintaining supplies and ordering as it relates to client supplies
13. Monitor/print fax admin and dispatch or forward to appropriate individual and/or department
14. Receive and distribute the US Mail
15. Responds to the needs of patients in requests for patient health information
16. Knowledge of HIPAA rules and regulations
17. Follows instructions with little supervision
18. Performs any/all other duties as assigned

II:

1. All duties listed above

III / Lead:
All duties listed above (some of the duties above may be required only as a backup for time off, short staffing, etc.). The primary Lead responsibilities are listed below

1. IT/Liaison with regards to IT platforms.
2. Proactive clean-up of ECM.
3. Oversee the HIPAA Log and address any changes in ECM.
4. Building of new account profiles as required.
5. Manage periodic emails from billing with regards to verification and appropriate changes to Novopath cases.

PHYSICAL/MENTAL DEMANDS, ENVIRONMENT :

• Must have excellent customer service skills.
• Must be comfortable working as a member of a team
• Must be able to lift 30 Lbs.
• Must be able to work in a laboratory setting.

EQUIPMENT USED:

1. Computer/Network Equipment
2. Phone and Fax Machines
3. Printers

SUPERVISORY RESPONSIBILITIES:

None

MINIMUM QUALIFICATIONS:

Experience with Microsoft Office Suite products
Effective oral and written communication and problem-solving skills
Ability to self direct
Customer Service experience

Level I: less than 3 years of relevant work experience
Level II: 4-7 years of relevant work experience
Level III: 8+ years of relevant work experience

Work Environment:

The work environment characteristics described here are representative of those individuals and employee encounters while performing the duties of this job. Clin-Path provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, and gender identity. Clin-Path complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This applies to all terms and conditions of employment including, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

Benefits:

Clin-Path Associates offers nationally competitive compensation and benefits. Our benefits program provides a comprehensive array of services to our employees including, but not limited to health insurance (Primarily covered by the company), dental insurance (100% covered by the company) vision insurance, paid time off, retirement contributions (401k), & flexible spending account (FSA).