Manager- Crash and Claims Operations
Are you a seasoned professional eager to elevate your leadership skills in a dynamic and impactful environment? We have an exciting opportunity to lead a team within our US & Canada Claims operations. In this fast-paced environment, you'll tackle complex challenges, implement innovative process improvements, and deliver exceptional claims management. Join us to make a meaningful impact and shape the future of claims outcomes through your expertise and strategic vision.
This role offers a unique opportunity to diversify your career while leading a high-performing team. As part of the US & Canada Claims team, you'll leverage your skills and experience to address evolving challenges, drive operational excellence, and contribute to groundbreaking strategies that redefine industry standards. If this aligns with your passion and expertise, we want to hear from you!
You will collaborate closely with our Claims Leadership team based in Phoenix, Arizona. This hybrid role requires 60% onsite attendance at our Phoenix office, allowing for both in-person engagement and the flexibility of remote work. This role will be on a permanent swing-shift-to-overnight schedule designed to provide additional support to our overnight teams.
What You'll Do
- Lead and manage a team of 4-6 Claims Leads leading approximately a total of 40-60 employees, driving performance and operational excellence within the US & Canada Claims operations
- Ensure high-quality claims management and exceptional customer service through day-to-day oversight and leadership
- Align the team with organizational goals, ensuring strategic initiatives are executed effectively
- Provide performance feedback, manage development plans, and collaborate with HR to address performance gaps and foster professional growth
- Identify opportunities for team development and leverage individual strengths to build a high-performing team
- Partner with cross-functional teams to influence key metrics and continuously improve claims processes
- Serve as a technical functional expert for direct reports and responsible for real time support
- Integrate the efforts of teams across multiple shifts to deliver world-class customer support and attain service level requirements
- Measure and evaluate processes and drive continuous process improvement with an eye towards customer satisfaction
- Identify root causes and implement changes to improve the accuracy, productivity, and quality of your team's performance
- Bachelor's Degree OR 4 years of equivalent professional work experience
- Minimum 5 years of experience in a high-volume service industry, insurance claims, safety-related, or customer support environment
- Minimum 3 years of experience in a direct supervisory or front-line leadership role, including experience conducting formal performance reviews or managing disciplinary actions
- Must be able and willing to work a flexible schedule, including holidays, weekends, and/or mid-shift and overnight shifts as required by business needs
- 5+ years of progressive people management experience, with at least 2 years specifically spent mentoring, coaching, and performance-managing other people leaders
- Experience leading leaders in a commercial auto team within a third-party administrator or a predominantly commercial auto insurance carrier
- Ability to identify systemic trends in claims handling across different teams and implement corrective actions at the team and department level.
- Outstanding communication skills, including public speaking and the ability to present effectively to individual contributors, cross-functional partners, and senior leadership, including communications about high visibility and time-sensitive issues
- Strong understanding of claims policies and procedures, with the ability to apply them effectively
- Advanced written and verbal communication skills with a high degree of adaptability to evolving business needs
- Proficient in managing multiple tasks across various technology platforms
- Experience working with Google Suite (Sheets, Docs, Slides, Forms) Experience or familiarity with project management
For Phoenix, AZ-based roles: The base salary range for this role is USD$117,000 per year - USD$129,500 per year. You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link
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