Admissions Customer Service

Job Description

Job Description

Description:

Job Title : Admit Customer Service Representative

Business Unit : Meteor Crater Enterprises

Location : Crater Museum

Department : Admissions

Function : Greets Guests and Sells Admission Tickets

Reports to : Supervisor, Assistant Operations Manager, Operations Manager, & VP of Business Development

Direct Reports : None

Financial Accountability : Supports operational policies and programs which guide the departments and the profitability of the operation.

Purpose : Under supervision of the Supervisor, Assistant Operations Manager and Operations Manager you welcomes all guests, helps them with any questions and completes accurate transactions during the sale of general admission tickets. You will be held responsible for ensuring admission entries coincide with receipts. Be responsible for light maintenance with opening and closing procedures of all facilities. Ensures that guests receive a professional, positive and memorable experience while visiting Meteor Crater.

Tasks and Responsibilities:

1. Assist customers in the admissions area by verifying tickets and receipts, processing ticket sales accurately, and creating a positive and welcoming customer experience.
2. Please keep conversations brief to ensure a smooth and efficient guest entry process.
3. Support guests with pets by guiding them to the pet ramada and ensuring all animals have water and a comfortable environment during their visit.
4. Responsible for all cash and credit card transactions.
5. Responsible for maintaining a clean, organized appearance of admissions area, restrooms room and back areas.
6. Responsible for reconciling opening and closing cash amounts to ensure they align with daily sales totals.
7. Responsible for being profecient with opening and closing procedures and provide support as required or when scheduled.
8. Communicates inventory of levels and operational needs to management.
9. Provide coverage for colleagues during lunches and breaks as needed to ensure smooth operations.
10. Responsible for helping train and coach admissions personnel and develop team work when instructed to.
11. Support co-workers in accordance with policy and procedures related to the operations of stations.
12. Attends staff meetings to ensure communication among Managers and co-workers regarding operations and activities.
13. Performs other duties as required.
14. Must wear complete uniforms including (name tag, earpiece).
15. Must follow all policies and procedures in accordance with the Employee Handbook.

Work environment : Work is generally performed in an office and lobby setting with a moderate noise level. Some outside work may be required. Prolonged standing and walking may be required. Tight time constraints and multiple demands are common.

How you can succeed in this role :

• Working with others
• Anticipate and exceed the needs of staff and visitors.
• Use your own initiative and good judgement to solve problems in a calm and efficient way.
• Enjoy working with others to achieve common goals and assist as required to ensure the success of the team.
• Act with personal professionalism, confidentially and integrity at all times.
• Taking Responsibility
• Manage your time and pay attention to detail. Know your job and should be able to work without close supervision.
• Display a positive attitude, even under pressure.
• Be a team player.
• Be flexible with schedules and be available for unexpected coverage needs.
• Continue to seek education on departmental needs and techniques.
• Delivering Results
• Commit to meeting and exceeding all performance standards.
• Perform job tasks in line with established policies and procedures.
• Provide a top-quality experience to all our visitors internal and external.

Minimum Requirements :

• Essential
• High School Diploma or GED required.
• Must be 18 years of age or older.
• Ability to pass a pre-employment drug and alcohol screening, as well as a background check.
• Possess a current, valid Arizona Driver’s License.
• Reliable transportation is required.
• Work is generally performed in a public setting with a moderate noise level as well as a retail setting with higher noise levels.
• Prolonged standing and walking may be required.
• Tight time constraints and multiple demands are common.
• Working weekends, nights and holidays are a possibility due to the needs of the facility.

Knowledge, Abilities, Skills, Certifications :

• Essential
• Basic knowledge of the Visitor Center and Discovery Center.
• Understands and practices all Policies and Procedures.
• Ability to participate in programs and follow policies and procedures that ensure goals are achieved.
• "Exceptional customer service skills with ability to listen to customer needs, establish expectations, and hear concerns while looking for opportunities to please."
• Ability to operate cash register-based Point of Sale Systems, as well as computers using MS Office Suite (Word, Excel and PowerPoint).
• Ability to prioritize tasks and practice effective time management.
• Ability to perform accurate cash handling and settlements.
• Ability to communicate effectively in the English language, both verbally and in writing.
• Ability to establish and maintain professional relationships and communication with individuals of varying social and cultural backgrounds and with co-workers at all levels.
• Ability to multi-task.
• Ability to analyze situations and adopt appropriate courses of action.

Desirable:

• Multi Lingual

Physical Demands : While performing the duties of this job, the employee is regularly required to stand and walk; use hands to finger, handle, or feel; reach with hands and arms; and talk and hear. The employee occasionally is required to sit; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds.