Patient Scheduler

Job Description

Job Description

Patient Scheduler

Job Description:

• Manage a high-volume multi-line phone system for incoming calls and coordinate an appropriate date and time with patient or client, based on the exam being requested. Documenting and communicating internally.
• Relay appropriate protocol for exam prep and ensure patient demographics are updated correctly within EHR/EMR system. Giving the appropriate exam prep and directions to event or site patient is scheduled.
• If applicable to the exam patient/client is requesting, to obtain referral status and work with patient to retain as needed for our records.
• If applicable to the exam patient is requesting, obtain prior exam location and request from facility at the time of schedule.
• Must prioritize patients’ needs to determine when an immediate slot should be found or if a patient can come in based on the current schedule we have for that area.
• Manage cancelations, including an event that may need to reschedule a full day, finding the best alternatives for all involved.
• Make outbound calls based on lists received by insurance, clients, and company historical lists. Scheduling appropriate exam for a date and time the patient or client is requesting. Giving the appropriate exam prep and directions to event or site patient is scheduled.
• Make reminder calls to current or future patients on the date and time patient is scheduled for in our or a client’s system. Reminding patient appropriate exam prep and directions to event or site patient is scheduled.
• Work in a partnering client’s system to schedule, reschedule, cancel or call appointment reminders to patients in their system.
• Offer services that we as a company provide throughout the area we operate in.
• Enter new events or sites across the different programs we utilize.
• Learn any update processes to equipment and or programs new or old to better facilitate patient care.
• Compiling, verifying accuracy and sorting information to prepare source data for computer entry on all patient exams.
• Reviewing data for deficiencies or errors, correcting any incompatibilities, and checking output. Documenting across all programs for all changes to patient chart.
• Follow up on any requests or discrepancies needed to patient chart.
• Manage and update daily workflow.
• Always follow HIPAA guidelines.
• Must have general understanding of scheduling
• Must have ability to multitask, excellent time management, and organizational skills.
• Must have strong customer service and communication (written and verbal) skills
• Must have strong computer knowledge (Microsoft office suites, Outlook email, PACS, google docs and reporting software).
• A basic understanding of radiology X-ray, ultrasound, mammography a plus.
• Must have extreme attention to detail and accuracy skills.
• Other responsibilities as assigned.

May be required to help in other area of the company such as:

1. Compile medical records. Both analog and digital images, patient reports, verify, and maintain all records.
2. Burn digital images to disc, as well as send via VPN for distribution.
3. Uploads outside images and reports.

E ducation and Experience

• High School degree or equivalent
• Minimum of 1 year of prior medical scheduling experience preferred.
• High proficiency of PC systems, tools, and applications.

What We Offer

• Immediately accrue PTO as you work! (Full Time)
• 6 Observed Holidays
• Medical, Dental, Vision, Life and other voluntary insurances for full-time employees
• 401(k) Retirement plan
• Employee Assistance Program
• Rezolut University, a career pathways program to help further your career!