Head Golf Professional

Capital Canyon Club, located in Prescott, AZ, is pleased to announce an excellent career opportunity for a full-time Head Golf Professional! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast paced hospitality-focused property organization. As part of Troon, you’ll contribute to a global leader in golf and community management.

Golf Operations Management

· Oversee the reservation system, starting, monitoring, and pace of play

· Track and verify all players and guests, green fees, golf cars, club care, lockers, handicap fees, and other charges necessary, and facilitate accurate accounting and recordkeeping

· Oversee golf car fleet while ensuring proper maintenance and recordkeeping

· Develop and manage an innovative tournament program, group outings, and leagues that service all customer segments

· Oversee the operations of a well-managed practice facility

· Provide professional club repair and club fitting services

· Ensure the proper storage, safety, and cleaning of golf equipment

· Play golf with a variety of members and/or guests as time permits

· Administer the Rules of Golf and educate staff. Promote and provide Rules of Golf clinics to the membership

· Develop, maintain, update, and utilize customer database

Retail Management

· Oversee retail merchandise concession in step with the mission of the golf operation and facility

· Maintain a profitable golf merchandising operation

· Oversee development of buying plans and all golf related purchasing

· Supervise physical inventories, present a diverse and desirable array of golf equipment, apparel, accessories

· Assist in the development of necessary systems utilizing POS to safeguard inventories and cash

· Establish accurate recordkeeping policies and procedures

· Supervise and train all golf shop staff to maximize sales opportunities

· Ensure customer database includes and tracks important dates, spending, sizes, preferences

· Maintain and attractive and orderly appearance in and around the golf shop

· Conduct accurate and timely inventory counts

Player Development

· Develop, provide, and oversee an enhanced golf instruction program offering individual and group clinics for all levels. Ensure that the services of a well trained staff of professional instructors are available where required

· Develop and oversee player development programs

· Utilize PGA of America player development tools, resources, and materials

· Focus on programs for women, families, seniors, and juniors

· Utilize the resources of PGA programs such as Get Golf Ready, PGA Sports Academy, and others

· Assist with the training of the full facility staff in regard to player development and encourage their participation

· Work with employer to develop Player Development marketing

Golf Administration

· Recruit, hire, train, motivate, and supervise all golf department staff and maintain accurate payroll records

· Ensure evaluations and annual reviews are completed and recorded for all applicable staff

· Attend staff meetings as scheduled by management and schedule staff meetings with golf operations personnel

· Update and maintain golf shop policies and procedures and s and ensure they are adhered to and posted in the proper areas

· Maintain safety standards and safety equipment within OSHA requirements

· Assist in the publications of newsletters, informational, and promotional materials

· Participate in and compile comparison information using PGA PerformanceTrak to properly position the facility in the marketplace

· Oversee the administration of the golf handicap program

· Work closely with and provide guidance and consultation with all golf committees

· Attend applicable committee meetings and board, management, and staff meetings when requested

· Adhere to, enforce, and implement policies and procedures of the facility

· Setup regular written communication with supervisor to include facility, programming, staff and customer updates

Business and Financial

· Responsible for the financial and operational performance of the golf shop operations and golf services

· Ensure all financial goals and objectives are being achieved

· Assist in the development and preparation of budgets, including forecasting and review of all golf operations revenues and expenses on a daily, weekly, monthly, and annual basis

· Ensure systems controls are in place to safeguard assets, revenues, and resources

· In keeping with facility goals, utilize yield management techniques to maximize course usage

Other Facility/Departmental Responsibilities

· Work closely with all department heads to achieve the goals and objectives of the facility

· Maintain a close working relationship with the Golf Course Superintendent and provide advice on course playability and tournament set up

· Assist the Membership Sales Director in the promotion of new member leads and provide a supporting role in assisting with prospective members and orientation of new members

· Coordinate plans with the Food and Beverage Manager for food and beverage needs for all golf functions

Knowledge, Skills and Traits

· Maintain PGA of America membership in good standing in an active classification

· Actively pursue PGA membership (if a PGA Apprentice) in a timely manner through the PGA Professional Golf Management (PGA PGM) program

· Fundamental knowledge of the game of golf, rules of golf, golf facility operations and tournament operations

· Fundamental supervisory practices and principles

· Act as a role model for all employees by demonstrating the behavior and work ethic expected of all employees

· Strong organizational, planning and prioritization skills

· Self-motivated with desire to promote and market

· Service and customer focused attitude

· Experienced in written and oral business communications

· Remain up-to-date on customer relationship management tactics and strategies

· Utilize the resources of PGA player development programs such as Get Golf Ready, PGA Sports Academy, Tee it Forward and others

· Experienced computer user including; Microsoft Word and Excel. Proficient in other applications, i.e. email, internet, tournament and database

· Maintain and promote a positive professional image within the community

· Attend conferences, workshops, meetings, and trade shows to keep abreast of marketing and business trends

· Maintain a credible golf game and remain current on teaching innovations