Store Manager

C-Store Manager

The C-Store Manager role is a dynamic leadership position with a focus on championing our commitment to exceptional customer service and maintaining operational excellence across all aspects of our convenience store and fuel station operations. The Senior Store Manager is entrusted with ensuring maximum sales and profitability through the strategic management of merchandise, inventory, personnel, operating costs, and shrink reduction strategies. This role requires an individual who can confidently and competently supervise a team, while also meeting and exceeding the high operational standards of the company.

Key Responsibilities:

• Foster an exceptional customer service culture by creating a welcoming environment and ensuring that every customer interaction reflects our commitment to superior operational standards.
• Execute effective shrink and expense management strategies in line with the guidelines set by senior management.
• Oversee merchandise stock levels, ensuring all perishables are within selling dates, and maintaining a well-stocked selling floor, accompanied by clear and accurate signage.
• Ensure employees adhere to all policies and procedures, receive appropriate training, and maintain current certifications for all necessary equipment as required by state, federal, and company regulations.
• Implement stringent money-handling procedures, including the proficient use of POS and other store equipment, to minimize errors and cashier shortages.
• Uphold and exceed company standards by actively participating in and promoting Terrible Herbst Operational Excellence Programs.
• Accurately and promptly prepare Daily Activity Reports, providing valuable insights into store operations and performance.
• Continually evaluate and address employee issues, conducting regular performance reviews and implementing constructive feedback and growth strategies.
• Ensure accurate and efficient cash drawer balancing on a daily basis to detect any overages or shortages.
• Manage and verify daily deliveries, cross-checking shipments with inventory records to ensure accuracy.

Qualifications:

• Minimum of three (3) years' experience in Retail Management.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
• Must be able to obtain the following cards: Food Safety, Alcohol Awareness, Non-Gaming, and Gaming.
• Reliable transportation or personal vehicle is a must, as regular fuel surveys and spot checks will be part of the role.
• Must have open availability and be willing to cover shifts in the event that it is needed.

Supervisory Responsibilities:

• All C-Store Staff

Travel Requirements:

• Personal vehicle and reliable transportation are required.

Language Skills:

• Proficiency in English, both written and spoken, is required to read and interpret documents, instructions, and manuals, as well as to communicate effectively.

Reasoning Ability:

• The ability to apply logical thinking to execute instructions and resolve problems is crucial.

Certificates, Licenses, and Registrations:

• Applicants must be able to qualify for licenses and permits required by federal, state, and local regulations.

Physical Demands:

• The role requires regular standing, manual dexterity, and the ability to lift and/or move up to 50 pounds occasionally. The incumbent must also be able to perform duties in varying work conditions, such as confined spaces.

Work Environment:

• The noise level in the work environment is usually moderate, and the role may occasionally require exposure to an environment containing unrestricted second-hand tobacco smoke. Reasonable accommodations may be made to enable individuals with disabilities.