ITSM Project Manager

Please Note:

• Its a Hybrid Position in Phoenix, AZ - Local Candidates Preffered.
• Bachelor's and higher, 5-7 years of the relevant management experience

Job Description

• The client is seeking a skilled, dedicated and proactive Lead with strong interpersonal and Techno managerial skills to lead an IT Asset Management team.
• The candidate will support and maintain hardware and software infrastructure according to best practices.
• The Candidate will also assist in the development of guidelines and procedures for administration practices, anticipate problems and suggest solutions.
  

Requirements

Requirements:

Must Have - Hardware & Software Asset management experience and Tools Knowledge

Required Qualifications:

• Ability to lead a team, ensuring everyone is on task and responsible for their areas of expertise.
• Work closely w/ business directors and VP’s to facilitate project meeting and action points
• Hardware & Software Asset management experience.
• Ability to create new mechanisms for reporting standards and metrics analyses across an organization.
• Facilitate regular technical team meetings to address concerns, identify blocking items, and develop strategies to succeed at accomplishing the goals of the team
• Update and maintain Risk, Issues, Process & policy documentation
• Exceptional communication, organizational, and customer service skills;
  

Key Responsibilities:

• Asset Management:

• Maintain an accurate inventory of all IT assets including hardware, software, and related components.
• Develop and implement asset management policies, procedures, and processes.
• Track the lifecycle of IT assets from procurement to disposal.

• Procurement and Deployment:

• Collaborate with the procurement team to acquire IT assets that meet organizational needs and budget constraints.
• Coordinate with various departments for the deployment and installation of IT assets.
• Ensure proper configuration and integration of new hardware and software.
  

• License and Compliance Management:

• Monitor software licenses to ensure compliance with vendor agreements.
• Conduct regular audits of software licenses and IT assets to identify and address compliance issues.
• Manage vendor relationships and negotiate contracts related to IT assets.

• Maintenance and Support:

• Develop and oversee a schedule for regular maintenance and updates of IT assets.
• Coordinate with IT support teams to ensure timely resolution of asset-related issues.
• Manage warranty and support contracts for hardware and software assets.

• Reporting and Documentation:

• Generate regular reports on the status, usage, and performance of IT assets.
• Maintain comprehensive documentation of asset management processes, procedures, and policies.
• Provide insights and recommendations to senior management based on asset data analysis.

Preferred Qualifications

• 5-7 years of the relevant management experiences
• Experience with Tanium, Flexera, Systrack and GoTo are a plus.
• Must be well-organized, be able to work independently, and have a strong ability to effectively multi-task and problem solve;
• Proven ability to oversee multiple activities and help other team members to resolve project issues;
• Maintain high customer service levels by effectively working with team members, other internal organizations, vendors, and customers;
• Ability to work in the Offshore and Onshore model
• Must be able to work in a highly dynamic environment of project deliverable

Training and Certifications

• Project Management Professional (PMP) or PRICE2 certification is a plus.
• ITIL certification is a plus