Customer Service Scheduling Agent

Job Description

Job Description

Position: Customer Service Scheduling Agent

Location: Phoenix, AZ
Department: Service / Business Development Center
Start Date: ASAP

Courtesy Automotive Group is a family owned and operated business since 1955. At Courtesy, we are more than just a dealership – we are a trusted automotive partner dedicated to providing an exceptional experience to our customers. With a proud legacy spanning several decades, we are committed to delivering excellence in every aspect of the automotive journey. We believe in transparency, customer satisfaction, and fostering a positive environment for both our team members and clients.

About the Role

We’re looking for a Service Scheduling Agent to be the friendly, professional voice of Courtesy Automotive Group’s Service Department. This person will handle inbound and outbound service calls, schedule appointments, and provide exceptional customer experiences every step of the way. Someone bilingual in English and Spanish is preferred. If you’re someone who thrives on helping people, communicates with confidence, and enjoys working in a fast-paced, team-oriented environment — this could be the perfect fit. There is an hourly base rate of $16.00 per hour plus commission.

Key Responsibilities

• Answer inbound service calls and assist customers with scheduling appointments.
• Make outbound calls to confirm appointments, follow up on recommendations, and contact declined services.
• Listen carefully to customer concerns and accurately document details in the system.
• Coordinate with service advisors and technicians to ensure smooth appointment flow.
• Maintain a friendly, professional demeanor while handling multiple calls and inquiries.
• Update customer records, verify information, and follow dealership processes.
• Work collaboratively with teammates and management to meet department goals.
• Provide accurate information on dealership services, promotions, and policies.

Minimum Qualifications

• Excellent communication skills — clear, confident, and professional on the phone.
• Strong customer service mindset with patience and empathy.
• Positive, upbeat, and professional attitude — even under pressure.
• Active listening skills with the ability to understand and meet customer needs.
• High attention to detail — accurate data entry and appointment scheduling.
• Reliable and punctual — shows up on time, ready to work, and follows through.
• Comfortable using phones and computers simultaneously while multitasking efficiently.
• Team player who works well in a fast-paced dealership setting.
• Coachable and eager to learn dealership systems and processes.
• Strong organizational and time management skills.

Preferred Skills & Experience

• Bilingual English and Spanish preferred
• Previous experience in a call center, BDC, or customer service role.
• Basic understanding of automotive service scheduling or dealership operations.
• Familiarity with CRM systems or appointment scheduling software

What We Have To Offer:

• Competitive compensation.
• Paid time off.
• Employee discounts.
• Comprehensive benefits such as health, dental, and vision insurance.
• Company sponsored life insurance.
• 401(k) retirement savings plan.
• Opportunities for career growth and advancement.
• Values-driven culture built on professionalism, integrity, and a fun family atmosphere.

Apply With Us:

If you are ready for a rewarding career and opportunities for career growth and advancement, then consider joining the Courtesy Automotive Group family. Our interview process typically includes a phone interview, one or multiple in-person interviews, background check, drug screening, and a driving record review. Be a part of a winning team and an outstanding culture, apply with us today.

We hire the best and brightest from all races, nationalities, and sexes. We don’t make decisions based on any protected characteristic.