Veterinary Kennel Assistant

AVECCC is a 24-hour veterinary emergency and critical care hospital in Gilbert, AZ. We have the most skilled doctors in the state and provide significantly complex treatments in the western US. AVECCC is an organization that prides itself on its core values to drive a dynamic culture. We offer a unique training program that offers many opportunities to learn and grow from Technician Assistant to our Senior Veterinary Technicians, shift leads, supervisors, and managers.

AVECCC has a commitment to health and wellness, not only for our patients, but also for our staff. To help manage burnout and compassion fatigue, employees have access to an onsite social worker dedicated to their personal wellness. AVECCC offers a competitive compensation package to include but not limited to: CE allowance, full health benefit packages, 401K with a company match, employee pet discounts, and Paid Time Off.

AVECCC is partnered with NVA Compassion First (NVA-CF), the largest private owner of freestanding veterinary hospitals in North America with over 1300 locations worldwide. NVA Compassion First is rapidly growing and competes in a $25 billion industry. Learn more about us at

Job Purpose: The purpose of the Veterinary Kennel Assistant is to assist in providing high quality medical support and assistance to the Doctor Team. The Kennel Assistant will be assigned to assist the Doctors within outpatient or inpatient departments. The doctor is the team lead, and will be prioritizing patients, directing the team and is the ultimate decision maker.

Job Requirements of Veterinary Kennel Assistant:

Demonstrate kennel support skills including (but not limited to):

• Maintain appropriate stocking levels of all hospital supplies.
• Ability to clean up animal urine, feces, vomit, blood and other fluid.
• Ensure cleanliness of facility including cleaning kennels, laundry, mopping and cleaning of hospital (lobby, exam rooms, treatment areas, etc).
• Appropriate handling of sample collection, as well as using and maintaining laboratory equipment.
• Knowledge of animal handling/restraint.
• Appropriate sterilization techniques.
• Respect and protect the confidentiality of client and patient information.
• Demonstrate excellent customer service and communication skills. Interact professionally with clients and fellow staff members.
• Must be a team player and be able to interact professionally with members of medical treatment team.
• Handle emergency situations efficiently and calmly.
• Ensure proper care of strays (cleaning, walking, pain control, feeding, coordinating with Health Care Team regarding transfers to shelters, etc.)
• Provide updates to clients regarding the status of their pets.
• Participate in rounds to ensure continuity of care for patients.
• Other tasks assigned by supervisor.

Administrative Duties:

Safety

• Follow OSHA requirements
• Follow practice’s health and safety protocols

Administrative

• Be proficient in using our veterinary practice-management software (EzyVet, SmartFlow, Timeless)
• Assist technician staff as necessary
• Attend staff and individual meetings as scheduled

Client Services

• Greet incoming clients/patients; facilitate medical record paperwork/computer entry

Teamwork

• Participates in a positive manner in all group sizes.
• Refrains from participating in gossip-leads by example.
• Supports team members by assisting other areas, is receptive to feedback and suggestions.
• Engages in active problem-solving vs. problem-identifying.
• Makes suggestions related to client/patient service improvements and hospital efficiency.

Knowledge/Skills

• Experience equivalent to job duties and responsibilities
• Excellent communication skills – written and verbal
• Strong computer skills
• Strong ability to multi-task
• Strong work ethic and professionalism

Physical

• Able to stand, sit, bend, restrain, squat for extended periods of time
• Able to function within a busy, stressful work environment in a mature, professional manner
• Able to lift 60 lbs in a safe manner
• Able to type, write and verbally converse

Equal Employment Opportunity

AVECCC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. This role is not eligible for visa sponsorship. Hiring is contingent on candidate verifying their eligibility to work in the United States.

Job Types: Full-time, Part-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Uniform allowance
• Vision insurance

Work Location: In person