Case Manager

Job Description

Job Description

TITLE: SSVF Case Manager

SUMMARY: This position requires knowledge of case management and working with the homeless population.

SUPERVISOR: Project Coordinator

QUALIFICATIONS:

• Preferred Bachelor’s degree in Human Services and 1 year of experience providing case management to the homeless population.
• Minimum Associate’s degree or working on a Bachelor’s degree in Human Services with 2 years of experience working with the homeless population.
• Experience working with various types of ethnic groups.
• Pass drug screening.
• Reliable transportation.
• Familiarity with community resources.
• Provide three letters of reference.
• Maintain regular attendance.
• Able to perform work activities in a high-pressure and time-sensitive environment.

RESPONSIBILITIES:

• Assists clients in identifying areas of need and prioritizing meeting the needs.
• Develops an individual case management plan.
• Coordinates services delivering thru in-house or community referrals.
• May secure supplementary information such as medical records, etc.
• Assists with transportation.
• Serve as liaison with community resources.
• Coordinates with local coalitions in fulfilling project goals.
• Prepares reports on a timely basis.
• Monitors progress and oversees client case files.
• Establishes working/referral networks.
• Promotes a positive image of NCHP.
• Conduct office, home, and field visits to Veterans.
• Other duties as required.

SKILLS:

• Ability to manage time effectively.
• Ability to coordinate the provision of client services.
• Ability to work as part of a team.
• Able to work weekends and evenings.
• Able to deal with difficult clients.
• Creative problem solver, able to take direction, and able to monitor client case files.
• Ability to monitor the timely delivery of services to the client.
• Excellent communication skills.
• Ability to meet potential physical demands of the job (i.e., visiting campsites or other areas where homeless vets may be found, multiple outreach sites daily, etc.).
• Above-average computer skills.