System Operations Engineer

Job Description

Job Description

*** This role is fully on-site , working five days a week at the client’s Phoenix, AZ office .***

Join our innovative team and help us in shaping the future of Technology!

About Us:
VXForward is a leading technology solutions provider that helps to create a business value with innovative and cost-effective services across different industries.

Why Join Us:

• Exciting Projects, Meaningful Impact
• Continuous Learning and Growth
• State-of-the-Art Technologies
• Collaborative Team Environment
• Make a Real Difference
• Work-Life Balance

Responsibilities:

• Lead the Windows 11 Migration Initiative:
  Oversee and coordinate all activities related to the enterprise-wide Windows 11 migration, ensuring smooth deployment, minimal downtime, and adherence to project timelines.

• Manage PC Configuration and Imaging:
  Supervise and execute bulk imaging of laptops and desktops with Windows 11, including setup, configuration, and quality assurance of end-user devices.

• Provide Technical Leadership:
  Act as the technical lead for on-site and remote migration teams, ensuring best practices in configuration management, system updates, and deployment processes.

• System Administration and Support:
  Maintain and troubleshoot enterprise IT systems, including hardware, operating systems, and related infrastructure components to ensure optimal performance and reliability.

• User Support and Issue Resolution:
  Provide Tier 2/Tier 3 technical support to end users during and after migration activities, ensuring quick resolution of system-related issues and effective communication with stakeholders.

• Collaboration and Coordination:
  Work closely with IT project managers, infrastructure teams, and end users to align project deliverables, escalate issues when needed, and ensure seamless execution of operational tasks.

• Documentation and Reporting:
  Develop and maintain documentation for system configurations, migration procedures, troubleshooting steps, and lessons learned. Provide regular status updates to management.

• System Monitoring and Maintenance:
  Monitor system health and performance, apply updates and patches, and ensure compliance with security and configuration policies.

• Automation and Optimization:
  Identify opportunities to automate repetitive operational tasks and improve efficiency using scripting tools and system management utilities.

• Adherence to IT Standards:
  Ensure all systems and processes comply with corporate IT governance, cybersecurity, and data management policies.

VXForward is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce.