Public Sector Sales Engineer

About Avaya

Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections.

The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.

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Position Description

Avaya is seeking a Sales Engineer to join our Public Sector CTO team. This is a high-
impact, hybrid role encompassing hands-on technical engineering, pre-sales architectural
support, and post-sales escalation management. You will serve as the primary technical pivot
point for US Federal and SLED (State, Local, and Education) sectors, ensuring our core
hardware and software solutions meet the most stringent cybersecurity and interoperability
standards in the world.

From managing JITC certifications at Fort Huachuca to maintaining a sophisticated home
interoperability lab, you will act as a trusted technical advocate for Avaya’s mission-critical
public sector implementations.

Key Responsibilities

 Certification & Testing: Lead the coordination and hands-on execution of testing at the
Joint Interoperability Test Center (JITC) at Fort Huachuca. This includes pre-test
configuration, cyber hardening, and managing cross-functional teams during large-scale
test cycles.
 Cybersecurity Hardening: Manually and via automated tools (e.g., SteelCloud),
"harden" Avaya software and hardware to meet DISA STIG requirements and perform
penetration testing per NIST standards using tools like Nessus or Qualys.
 Home Lab Management: Establish and maintain a functional home-based
interoperability lab (equipment provided) to validate 3rd-party integrations (GDIT
ViPER, E911, etc.) in support of strategic sales opportunities.
 Strategic Consulting: Act as a technical advisor for the Federal CTO, participating in
face-to-face customer meetings, presentations, and high-level account retention
strategies.
 Cloud & FedRAMP Support: Provide technical consultation for Avaya’s on-premise
and Cloud-based solutions (FedRAMP and IL4H), assisting with third-party audits and
compliance.
 Technical Escalation: Support Avaya’s service teams in troubleshooting unique Federal
implementations, specifically those involving complex security hardening that requires
Authority to Operate (ATO) sign-off.
 Mentorship: Develop and lead a training program to mentor team members on legacy
Aura core solutions, allowing the CTO team to scale toward next-generation solutions
(Infinity, IL4H).

Responsibilities & Qualifications

 Technical Depth: Minimum 5 years of hands-on experience configuring and installing
Avaya Aura (CM, SM), Contact Center, and SBCs.
 Protocol Expertise: Deep proficiency in SIP, Assured Services SIP (AS-SIP), H.323,
Quality of Service (QoS), and Audio/Video Conferencing.
 Federal Testing: Minimum 2 years of experience with JITC testing procedures and the
US DoW Unified Communications Requirements (UCR) document.
 Cybersecurity: Minimum 5 years of experience in STIG compliance and NIST-based
cyber penetration testing.
 Travel: Ability to travel to Sierra Vista, AZ multiple times per month (if not locally
based).
Preferred Skills
 Direct experience taking a product through the JITC approval process in person at Fort
Huachuca.
 Proven track record integrating GDIT ViPER secure phones and E911 systems with
Avaya Aura.
 Experience with automated hardening tools like SteelCloud.

Work Environment & Benefits

 Home-Based Office: This position is remote, with an allowance for power consumption
related to the required home lab. Ideal location is Arizona but open to location with willingness to travel as needed
 Equipment Provided: Avaya provides all necessary hardware for your home
interoperability lab.
 Mission-Driven Work: Support the critical communication infrastructure of the US
Federal Government and Department of Defense.

#LI-CM1

Experience

10+ Years of Experience

Education

Bachelor degree or equivalent experience in Engineering or Computer Science

Preferred Certifications

Multiple industry and vendor certifications such as Microsoft, Cisco or Genesys

Must maintain all relevant certifications

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Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.