Lead Banquet Captain (Full-Time)

Job Description

Job Description

CIVANA’s mission is to inspire mindfully, measurably greater wellness in all who crave it. The CIVANA model is shaped by a wellness philosophy that serves everyone: happiness first, healthiness always. This is delivered via a curated wellness program that focuses on connecting mental, physical, emotional, and spiritual needs, providing guests with tools they can take with them wherever they go, and build upon each time they return.

ACCOLADES

• 2024, 2023, 2022, 2021, 2020 Travel & Leisure World's Best Award - #3 Top Destination Spa

• 2024, 2023, 2022, 2021, 2020, 2019 USA Today Readers' Choice Award - Top 10 Best Spa Resort

• 2024 Oprah Daily Hotel O-Wards - Top Wellness Resort to Find 2024 Your (Higher) Purpose

• 2024 Reader’s Digest - 20 Best Wellness Retreats to Help You Relax and Recharge

• 2024, 2023, 2022 OpenTable Diners' Choice Award

• 2023, 2022, 2021, 2020 Conde Nast Traveler Reader's Choice Award - Top Destination Spa in the US

• 2023 Women’s Health Travel Awards - Best Yoga Retreat in the World

• 2023 Men’s Health Travel Awards - Top Relaxation Destination

• 2023 TripAdvisor Traveler's Choice Award

• 2024, 2023, 2022 U.S. News & World Report - Best Hotels in the US

• AAA Four Diamond Rating

• AAA Inspector’s Best of Housekeeping Award

WHY YOU’LL LOVE WORKING AT CIVANA

• Complimentary access to wellness classes & programming

• Complimentary shift meal

• Team member referral bonus

• Generous Team Member & Friends & Family Resort rates and discounts

Lead Banquet Captain (Full-Time)

The Lead Banquet Captain provides hands-on leadership for all banquet and event operations, ensuring seamless execution, strong team performance, and consistently exceptional guest and client experiences. This role serves as the on-site operational lead for events and a key liaison between Banquets, Events, and Culinary teams.

This is a full-time role with a flexible schedule that includes AM and PM shifts, weekends, and holidays, based on business needs and event volume.

Essential Responsibilities

• Lead and execute all banquet event setups and service in accordance with Banquet Event Orders (BEOs) and CIVANA brand standards
• Attend and actively participate in BEO planning meetings; ensure clear communication and readiness for execution
• Schedule and execute monthly banquet meetings to align teams on standards, training, communication, and upcoming events
• Create and manage banquet staff schedules, ensuring appropriate coverage for all events
• Direct, supervise, and train banquet setup and service staff, fostering accountability and teamwork
• Serve as the on-site operational lead for events, ensuring timelines, service flow, and guest satisfaction
• Work closely with the Events and Culinary teams to ensure accurate food counts, dietary accommodations, and exceptional service delivery
• Ensure all guests with dietary allergies or restrictions are served correctly
• Proactively engage with clients and guests to ensure a positive and polished event experience
• Ensure client sign-off on daily BEO checks and accurate posting of charges
• Support LMA accountability and banquet department standards
• Maintain inventory of banquet equipment and communicate needs to leadership
• Monthly inventory of Banquet Beverage
• Participate hands-on in room setup, service, and breakdown as needed
• Uphold all safety, security, and emergency procedures
• Model professionalism by reporting on time, in uniform, and adhering to company policies

Skills & Experience

• Minimum 2 years of supervisory or leadership experience
• 2+ year banquet or hospitality experience preferred
• Strong leadership, organization, and communication skills
• Ability to multitask, problem-solve, and lead calmly in a fast-paced environment
• Proficiency in Microsoft Office (Word, Excel, Teams); Opera and Delphi experience preferred
• Professional, guest-focused demeanor with the ability to motivate diverse teams

Physical Requirements

• Ability to lift and carry 50+ pounds
• Extended periods of standing and walking required