IT Analyst
Key Responsibilities
Desktop & End-User Support
- Lead onsite IT desktop support activities for employees at the Chandler, AZ facility.
- Diagnose and resolve hardware, software, operating system, network, and mobile device issues.
- Support Windows 10 and Windows 11 operating systems and a variety of business applications.
- Stage, configure, deploy, and support IT assets, including desktops, laptops, and mobile devices.
- Manage and maintain inventory of IT equipment and assets.
- Support manufacturing infrastructure environments consisting of:
- VMware virtual machines
- Windows servers and workstations
- SAN storage systems
- Backup and recovery platforms
- Maintain and troubleshoot systems supporting:
- Microsoft SQL Server
- Microsoft IIS
- Rockwell FactoryTalk
- Other manufacturing and operational technologies
- Execute quarterly patch management cycles and periodic security updates.
- Support security and compliance requirements within the process control computing environment.
- Manage computer room operations, including:
- UPS backup power systems
- Environmental monitoring
- Housekeeping standards
- Audit and compliance readiness
- Ensure timely completion of process audits and compliance-related activities.
- Collaborate with global IT teams to share technical knowledge, best practices, and support strategies.
- Develop and maintain an understanding of business operations and manufacturing processes.
- Continuously improve technical skills and stay current with emerging technologies and changing business requirements.
- Identify risks, troubleshoot complex issues, and recommend effective solutions.
- Minimum of 3 years of experience in an IT support, infrastructure, or systems administration role within a business environment.
- Strong knowledge of:
- Windows operating systems (Windows 10 & 11)
- Microsoft SQL Server administration and troubleshooting
- VMware virtualization technologies
- Computer hardware and lifecycle management
- Experience supporting networking, mobile devices, and enterprise software applications.
- Proficiency with Microsoft Office applications, including Outlook, Excel, and Word.
- Strong analytical, troubleshooting, and problem-solving abilities.
- Ability to work independently and manage multiple priorities in a dynamic environment.
- Excellent decision-making, communication, and customer service skills.
- Must be legally authorized to work in the United States without sponsorship.
- Bachelor's degree from an accredited college or university.
- Experience supporting manufacturing, industrial, or operational technology (OT) environments.
- Familiarity with Rockwell FactoryTalk and manufacturing control systems.
- Experience supporting SQL Server, IIS, storage platforms, and backup solutions in a production environment.
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