Technical Support Specialist

Insight Global
Phoenix, AZ

Job Description

Job Description

Company: to be released via phone call

Position: Technical Support Specialist

Location: ONSITE in Phoenix, AZ -there could be possibility of 20% WFH once they prove to be independent - there might also be 10-15% local travel as needed for large meeting/conference setup or WFH troubleshooting

Pay Rate: $16-$25 per hour

Duration: 6 month contract to HIRE

Job Description:

We're looking for someone with a background in retail—think Apple, BestBuy, or even smaller shops like UbreakIFix. Someone who’s comfortable handling equipment, managing inventory, and working in a fast-paced, customer-focused environment.

This role requires a self-starter who can go where the work is. The person will primarily be onsite, with up to 10% travel to support leadership during off-site meetings. There may be up to 20% work-from-home flexibility once they’ve proven they can handle all tasks independently and feel confident doing so.

They’ll also need to be comfortable jumping in where needed—whether that’s answering phones, supporting asset management, helping at the tech bar, or assisting the executive team.

About the Role:

Join our dynamic IT team as a Senior IT & Executive Support Specialist, where you’ll deliver high-level technical support for employees and senior executives alike. In this onsite role, you’ll troubleshoot complex technical issues, set up and maintain hardware and software, and provide personalized, white-glove technology support for our leadership team—whether in the office, at their home workspaces, or during special meetings and events.

In addition to day-to-day end-user support and network troubleshooting, you’ll “run the show” for leadership broadcasts, virtual town halls, and high-visibility meetings. This includes providing live event support, public speaking when needed, and ensuring every detail runs smoothly from planning through execution. You’ll also support employees through our onsite Tech Bar, offering walk-up help for quick solutions and a great in-person support experience.

What You’ll Do:

• Provide advanced technical support for PCs, Macs, software, mobile devices, and networks.

• Deliver exceptional, proactive support for executive leadership in the office, at home, or during offsite meetings and events.

• Act as the lead technical resource during executive meetings, broadcasts, and special events—ensuring seamless technology, speaking when needed, and coordinating all technical aspects.

• Provide walk-up technical support and quick fixes at our onsite Tech Bar.

• Consult with executives to understand unique work styles and recommend the best technology solutions for their needs.

• Troubleshoot and resolve technical issues quickly via phone, chat, in person, or onsite support.

• Manage projects and tasks from start to finish, ensuring successful outcomes every time.

• Maintain clear documentation and knowledge articles to help the team deliver consistent, top-tier support.

• Collaborate with other IT teams to coordinate hardware procurement, upgrades, and security compliance.

• Mentor junior team members and help build a culture of excellent customer service.

MINIMUM EDUCATIONAL AND RELATED WORK EXPERIENCE:

• Associate’s or Bachelor’s degree in IT, Computer Science, OR 3+ years of experience in desktop support and network troubleshooting for PCs and Macs.

ADDITIONAL QUALIFICATIONS:

• Relevant certifications such as A+, Network+, or Microsoft certifications are a plus.

• In-depth knowledge of Biamp, Crestron, and Zoom Rooms is a strong plus.

• Strong communication skills, with the ability to explain technical details to non-technical users, including executives.

• Confidence and professionalism to “own the room” when providing meeting or event support, including speaking in front of groups.

• Proven ability to see projects through from beginning to end, manage competing priorities, and work independently.

• Experience supporting virtual meetings and collaboration tools (Microsoft 365, Zoom, etc.).

• A high level of discretion and presence when working with senior leaders.

Posted 2025-07-28

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