Call Center Agent

$20/hr REMOTE opportunity - only need to reside 1 hour from Phoenix or Tucson to pick up equipment on first day then 100% remote role. Not for you? Send this to a friend! Are you a customer service professional equipped to work in a fast paced environment? We are looking for empathetic, sharp, and reliable individuals to join our team as Call Center Agents. This isn't just a call center job; it’s an opportunity to help individuals and businesses navigate their tax compliance and find peace of mind.

If you thrive in a fast-paced environment and love helping customers, please apply now or refer a friend!

Why You’ll Love This Role

• True Work-Life Balance: Monday through Friday, 7:45 AM – 5:15 PM. No weekends!

• Fully Remote: Work from the comfort of your home (after a one-day in-person orientation).

• Path to Permanent: This role offers the possibility of future permanent employment for top performers who align with our culture.

• Intensive Training: We invest in your success with a rigorous 3-week training program to ensure you’re an expert in the field.

salary: $19.99 - $20 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

- Answering incoming phone calls in a fast paced environment
- Resolving Tier 1 level issues
- Reviewing taxpayer accounts
- Verifying, gathering and simultaneously updating key information
- Educating taxpayers of online resources and current tax policies
- Submitting requests for payment arrangements
- Documenting actions taken into multiple systems
- Participating in all team engagement activities
- Meeting performance expectations

Skills

• Call Center
• Customer Service
• Telephone Etiquette
• Basic Computer Skills
• Follow-up
• Active Listening

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.