Mortgage Production and Quality Manager

Arizona Central Credit Union Ranked #2 in Top 10 Credit Unions in AZ for 2026
"Ranking Arizona: Top 10 credit unions for 2026" AZBIGMEDIA

Role:
All ACCU employees are expected to assist the Credit Union in meeting strategic objectives and participate in the growth and success of the organization. In addition, the position will be responsible for overseeing the origination and closing units of the mortgage department and ensuring effective quality control.

Summary of Job Responsibilities:
This position is responsible for the following activities but not limited to:

• Responsible for staff meeting established objectives and goals.
• Supervise origination and closing positions of the mortgage loan department; Provide input into and implement initiatives, benchmarks and metrics for standards of performance.
• Oversee quality control and ensure effective processes are in place.
• Act as a key member of the mortgage department. Represent and act as the business knowledge expert in all matters pertaining to areas mortgage related.
• Work closely with department leadership on issues including training and implementation of operational excellence initiatives.
• Responsible for managing the productivity and performance of areas of responsibility
• Supervise, manage and mentor staff in these areas
• Ensure the workflows are effective, efficient and deliver a quality loan product.
• Develop, train and implement procedures for staff.
• Reviews, analyzes and modifies operational systems and procedures relating to mortgage lending functions.
• Respond to escalated member, realtor or third-party issues.
• Maintains working knowledge of all regulations, FHA, Fannie Mae, Freddie Mac, FHA, VA, USDA and HVCC appraisal requirements.
• Comply with Bank Secrecy Act (BSA)/ Anti-Money laundering programs, USA Patriot Act and Office of Foreign Assets Control (OFAC) requirements.

Employee may be asked to perform other job duties as assigned, nothing in this job description shall restrict management's right to assign or reassign duties and responsibilities to this job at any time.

Hours:

• Monday - Friday 9:00am - 5:30pm, some weekends and holidays
• Remote work is available after 30 days (Hybrid) .

Experience :

• 5-8 years of similar or related experience in the mortgage industry, preferably in mortgage operations.

Other Skills:

• Ability to interact with staff (at all levels) in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient, with a high level of professionalism.
• Analytical and problem-solving skills with some technical troubleshooting ability.
• Flexible with ability to prioritize and multitask.
• Strong operations background in the mortgage/title industry.
• Experience maintaining timelines and schedules.
• Excellent documentation, organizational and analytical skills. Sound and consistent judgment and decision-making abilities are required.