ServiceNow Architect

Kforce's client in Chandler, AZ is seeking a highly skilled ServiceNow Architect to lead the design and delivery of scalable, enterprise grade ServiceNow solutions. This role is ideal for someone who thrives in a dynamic environment, enjoys solving complex technical challenges, and is passionate about shaping the future of IT service management. Role Overview: As a ServiceNow Architect, you will be responsible for defining solution strategy, designing complex architectures, and guiding implementation across multiple ServiceNow modules. You'll collaborate closely with stakeholders, lead development teams, and ensure platform excellence through best practice design, governance, and optimization. Key Responsibilities:

• Architect & Design: Lead end to end architecture and implementation of ServiceNow modules including ITSM, ITOM, ITBM, ITAM, HRSD, and more
• Strategic Vision: Partner with business and technical teams to define platform roadmaps and architectural direction
• Platform Configuration: Oversee customization, configuration, and development to ensure scalable, maintainable solutions
• Systems Integration: Design integrations with enterprise systems (LDAP, AD, SAP, AWS, Azure, Salesforce, custom APIs, etc.) using REST, SOAP, OAuth2, JWT, and MID Server
• Technical Leadership: Mentor developers, enforce coding standards, and champion architectural best practices
• Optimization: Evaluate and enhance platform performance, CMDB quality, workflows, and data models
• Governance & Security: Establish standards for data integrity, access control, compliance, versioning, and deployment processes
• Client Advisory: Serve as a trusted SME, advising clients on architecture, automation opportunities, and platform capabilities
• Documentation: Deliver architecture diagrams, implementation guides, and solution documentation
• Upgrades & Enhancements: Lead system upgrades, patches, and feature enablement to align with new releases
• Certifications: CSA, CAD, or CTA preferred but not required
• Experience: At least 5-7+ years designing and implementing ServiceNow solutions, including 3+ years in a lead or architect role
• Expert-level knowledge of ServiceNow architecture, ITSM, ITOM, ITBM, HRSD, CMDB, and CSDM
• Strong ServiceNow scripting skills (JavaScript, Glide API, Business Rules, etc.)
• Proven ability to build scalable, enterprise-grade solutions
• Advanced experience with integrations, platform governance, update sets, and version control
• Familiarity with Flow Designer, Virtual Agent, Predictive Intelligence, and emerging ServiceNow features
• ITIL Knowledge: Strong understanding of ITIL processes and the ability to map them effectively to ServiceNow capabilities
• Project Leadership: Experience with agile delivery and large scale implementation efforts
• Communication: Excellent leadership, stakeholder management, and communication skills

• Experience with ITOM (Discovery, Orchestration, Event Management)
• Familiarity with cloud platforms such as AWS and Azure
• Experience with DevOps/CI CD pipelines for ServiceNow
• Knowledge of automation frameworks and tools