Operations Specialist
- Greet, welcome, and provide accurate information to visitors, participants, and staff.
- Calmly navigate interactions with program participants and/or challenging visitors to the organization.
- Answer a multi-line phone system for the organization.
- Provide general program information and appropriate referral information.
- Navigate phone system calls,, transferring, using the intercom, and taking messages as appropriate.
- Maintain a friendly, clean, and safe environment in the building’s reception/lobby area.
- Maintain records systems, files, and copies.
- Respond promptly to email messages and disseminate routine communications, including fax documents.
- Provide a range of clerical support to the organization, including data entry in Excel and other systems, developing and editing Word documents, and scheduling meetings
- Assist in handling incoming and outgoing mail. Receive and distribute interoffice and participant mail in an organized and timely manner.
- Travel to different offices throughout the day to fulfill job requirements and collaborate with team members as needed.
- Maintain shared calendars and meeting/event/information boards as needed.
- Work on special projects assigned by the supervisor and/or other leadership.
- Adherence to and demonstration of Primavera’s guiding principles of integrity, respect, accountability, compassion, and leadership.
- Other duties as assigned by leadership.
- Demonstrated ability to effectively adjust to changing priorities and environments.
- Excellent organizational skills
- Excellent interpersonal, written, and verbal communication skills
- Ability to multitask, and demonstrate resourcefulness and flexibility
- Ability to work effectively with diverse populations ,including participants, volunteers, and other staff
- High School Diploma or General Equivalency Diploma (GED)
- Two years of professional experience working in a customer service-related, administrative support position
- Proficiency with Microsoft Office, especially Outlook, Word, and Excel, as well as web-based databases.
- Prior experience working with low-income individuals and service programs
- Bilingual in English and Spanish (spoken and written)
- Four years of professional, administrative support experience in an office setting
- Ability to work in a busy office environment with moderate noise levels, seated with intermittent standing, walking, bending, and stooping
- Ability to lift and carry up to 25 pounds
- Visual acuity and hand dexterity to work with computer programs, documents, reports, and other data sources for reading, entering, processing, and routing information
- Ability to work proficiently with basic office equipment, including various computers, printers, fax machines, and copiers/scanners.
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