Solutions Engineer

Job Description

Job Description

About Us

Virtuous is on a mission to inspire global generosity by helping nonprofits build better relationships with their donors. We offer a modern software platform that provides mid-sized charities with elegant tools for fundraising, marketing, volunteerism, and online giving.

Our talented team is driven to disrupt the status quo in the nonprofit sector. We are hungry, humble, and committed to delivering best-in-class software solutions, customer success interactions, and sales experiences to the world’s leading nonprofits

We also recognize the importance of giving back and making a difference in the communities where we live and work. That's why we practice radical generosity by volunteering at nonprofits or going the extra mile for our team and the customers we serve. We take our work seriously, but we don’t take ourselves too seriously. We believe that life is too short not to love what you do.

The ideal candidate for Virtuous embodies our values by:

• Asking questions with a spirit of curiosity

• Giving feedback freely with candor & grace, welcoming it in return

• Displaying a passion for philanthropy and technology

• Serving with joy. Everyone is willing to make the coffee!

• Celebrating the wins & milestones of others

• Assuming good intent & demonstrating trust in others

• Pursuing relationships with people different from themselves & creates space to be human

Find our core values & more here .

Position Summary

Virtuous is hiring a Solutions Engineer to assess nonprofit technology needs, deliver in-depth software demonstrations, and support our nonprofit prospects.

Reporting to the Manager, Solutions Engineering, the Solutions Engineer role will partner with our Sales and CS teams to determine the needs of each prospect and customer, facilitate product demonstrations, and support discussions that demonstrate clear value. The ideal candidate has experience in SaaS software space and with nonprofit CRM technology. This role is responsible for ensuring that prospective and current Virtuous customers clearly understand how Virtuous products will solve specific and relevant business needs at their nonprofit.

Responsibilities

• Partner with Sales Account Executives and Customer Success Managers to plan, prepare and execute on strategic deals in complex sales cycles including technical discovery, product demonstrations, and feature/functionality explanations.

• Lead detailed technical discussions and presentations with prospects, understand their challenges, communicate solution value, collaborate on tailored plans, and position Virtuous as a transformational technology partner.

• Collaborate on technical aspects of RFP / RFI responses

• Assist with scoping of product and implementation packages

• Develop and maintain demonstration sandboxes to contextually showcase features and functionality of multiple Virtuous products

• Provide personalized suggestions for prospects and customers for how they can best leverage Virtuous software and responsive fundraising strategies

• Provide direct feedback to the product development and management teams regarding current roadmap and additional enhancements

• Be a resource for questions, best practices, and trainings on where Virtuous fits into the nonprofit technology landscape including integrations with partners

Requirements

• 3 years of experience working with nonprofit CRM products, SaaS software, and/or fundraising software

• Exceptional technical knowledge of nonprofit CRMs, fundraising and events software, integrations and APIs, querying and reporting, and nonprofit best practices

• Excellent communication and presentation skills

• Data driven and metric approach to evaluation and growth

What We Offer

• Market competitive pay leveraging Carta data

• Employee recognition through Bonusly (birthdays, anniversaries, achievements, etc.)

• 401(k) retirement plan with company matching- 50% match up to 6% of compensation after 90 days

• We value our employee’s work-life balance and encourage taking advantage of Unlimited PTO

• Supportive time off including paid volunteer days and company holidays

• Employer-contributed healthcare benefits, encompassing medical, dental, and vision coverage, with plans available for dependents and choices for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).

• 12 weeks primary parent leave, 4 weeks secondary parent leave - full pay (adoption as well)

• We pride ourselves on Community and host exciting company outings and events.

We’ve recently noticed an increase in recruitment scams where individuals are impersonating recruiters to obtain personal or financial information through fraudulent interviews and job offers.

Please note that all legitimate communication from Virtuous will only come from the @virtuous.org domain. If you receive a message from other domains, even if they look similar (e.g., virtuouscareers.org or virtuousjobs.com), they are not legitimate and we recommend disregarding it immediately.