Tier II Managed Services Technician
Job Description
Job Description
We are seeking an outgoing, confident Managed Services Tech II to help support our managed services clientele.
Duties include;
- Network and Infrastructure troubleshooting
- Working with client hardware and software
- Onboarding new clients
- Working with clients on day-to-day issues.
- Documenting client information
- Supporting junior technicians with troubleshooting
Qualifications:
- Minimum 5 years of experience
- Knowledge of Dell Servers, SonicWall Routers
- Familiar with Unifi and Ruckus wireless
- Knowledge of Microsoft Azure environments
- Experience with diagnostic tools and network monitoring
- Experience in VLAN's and VPN installation and troubleshooting
- Excellent problem-solving skills
- Certifications a plus
- Proven professional with excellent team collaboration, communication skills
All employees are required to;
-build a positive and responsive rapport with clientele.
-demonstrate predictable, reliable and timely attendance.
-follow written and verbal instructions
-work independently or as a part of a team.
-document all work and time
-and complete assigned tasks according to schedule.
Other Abilities:
-travel throughout city and nearby towns
-work in stressful situations
-work patiently with clientele and other technicians
Physical Demands:
This position requires a medium level of exertion, lifting moving 20 to 50 lbs of
We Provide;
- Great team environment
- Medical insurance
- 401(k)
- Gym Membership
- Paid training for certifications
AcaciaIT has been working with businesses in Tucson Arizona for over 30 years and specializes in compliance and security, including NIST, PCI, ITAR, SOC2, FINRA and many others.
Company Description
AcaciaIT has been working with businesses in Tucson Arizona for over 30 years and specializes in compliance and security, including NIST, PCI, ITAR, SOC2, FINRA and many others.
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