Principal, Product Design

Redefine the future of customer experiences. One conversation at a time.

At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.

Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.

If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.

Build Amazing. Deliver Amazing. Live Amazing. Be Amazing.

Employer: Nextiva, Inc.

Position Location: Scottsdale, AZ

Position: Principal, Product Design

Job Duties:

1. Work on all facets and phases of the design processes to foster better collaboration across Nextiva products, development, and marketing teams, focusing on design validation and roadmap planning. This includes driving design systems efforts by introducing version control in Figma, expediting component development, and fostering collaboration among Dev, QA, Product, and Marketing teams.


2. Lead design initiatives for Nextiva’s customer service enterprise segment by conducting user research and iterative design sprints, optimizing omni-channel ticket management such as live chat, SMS, calls, and social media to improve service level agreement (SLA) times and customer satisfaction.


3. Design AI-powered assistant by integrating user feedback from Pendo and user testing, to provide agents with instant access to information like KB resources, workflows, user forms, and e-commerce and CRM integrations to improve agent productivity.


4. Lead design of AI-driven timeline view interface that provides agents with a 360-degree overview of the customer journey, allowing them feedback to help reduce SLA times.


5. Develop a “one customer, one ticket” solution by streamlining ticket management for a true omni-channel experience and unifying all touch points in a single view.


6. Design a non-ticketed solution platform (“My Hub”) for small and medium size businesses by conducting heuristic evaluations and competitive analysis, serving over thousands of users and allowing smooth transition from older platforms.


7. TRAVEL: Position is based out of Scottsdale, AZ HQ, but telecommuting is permitted on a case-by-case basis.

Job Requirements:

Education Requirements:

• Bachelor's degree in Computer Science, User Experience and Interaction Design, or closely related. Employer will accept foreign equivalent and/or advanced degree if in the same field.

Experience Requirements:

• 48 months of experience in job offered, Product Designer, Product Design Intern, Full Stack Software Engineer, Software Engineer, or closely related

Special skills requirements:

1. Experience designing framework for a software engineering platform using Figma.


2. Ability to manage websites, including SEO, user experience, lead demand generation, and analytics.


3. Experience with the software tools: Figma, HTML, CSS, JavaScript, Usertesting.com, Confluence, Jira, React.JS, AWS, Python


4. Knowledge of frontend architecture enhancement with React, driving user experience improvements through iterative design sprints and QA testing.


5. Ability to lead product roadmaps, prioritize features based on user needs and business goals, and collaborate with design teams using frameworks like the Double Diamond model throughout the product lifecycle.

Salary : Available upon request

Work Schedule: 40 hours/week

Qualified applicants send cover letter and resumes to: Nextiva, Inc., Lisa Fitch, Sr. Manager, Benefits & People Operations, [email protected], ref job#CJ01. EOE. Standard Benefits. #LI-DNI #FB-DNI #IN-DNI #TW-DNI #GD-DNI

Nextiva DNA (Core Competencies)

Nextiva’s most successful team members share common traits and behaviors:

• Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success.


• Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking , and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies.


• Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams.

Total Rewards

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.

• Health 🍏 -  Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage


• Insurance 💼 - Life, disability, and supplemental indemnity plans


• Work-Life Balance ⚖️ -  Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays


• Financial Security 💰 - 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA


• Wellness 🤸‍ -  Employee Assistance Program and comprehensive wellness initiatives


• Growth 🌱 -  Access to ongoing learning and development opportunities and career advancement

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS .

Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform.

Want to see what life at Nextiva is all about? Connect with us on , , , , and the .