Pickup Center Specialist

FCP Euro is seeking a highly skilled and motivated Pickup Center Specialist to join our team. Pickup Center Specialists are the face of FCP Euro’s Brand. They live and breathe the FCP Euro framework when providing the industry’s best customer experience from our customer-centric Experience Center. The Pickup Center Specialist assists customers with sales, returns, diagnosis, and peace of mind to help FCP Euro customers maintain their vehicle(s) efficiently. The Pickup Center Specialist is also responsible for supporting the packing and preparing of customer orders for pickup.

About FCP Euro
FCP Euro is an online automotive parts retailer headquartered in Milford, Connecticut. FCP stands for "Foreign Car Parts," and we specialize in replacement parts for European vehicles. In the past 10 years, FCP Euro has earned a spot on the Inc. 5000 fastest-growing private companies list eight times. Customer service is deeply rooted in our core values. FCP Euro is a customer and technology company, and this unique blended culture has yielded outstanding results worthy of reward and recognition. We are devoted to developing and maintaining user-friendly and accurate automotive catalogs. We have an incredible enthusiasm for what we do, and we are always looking for ways to grow, learn, and improve.

Key Responsibilities:

• Provides expert guidance on European vehicle diagnostics, repairs, and part compatibility to customers
• Assists with technical customer inquiries, such as validating part fitment, gathering technical information, and providing education on job-specific part recommendations.
• Assists with error orders and troubleshooting job-specific replacements.
• Provides clear, empathetic support, acting as a trusted advisor and efficiently managing multiple customer inquiries for timely resolutions
• Completes customer inquiries, technical support cases, and follow-ups accurately within timelines, maintaining detailed documentation, adhering to workflows, and proactively
• Assists customers with order pickup by educating on our system and helping load parts into their vehicles as needed
• Packs orders into appropriate bags or boxes for customer pickup, confirms order accuracy, scans orders into lockers to alert customers they are ready to pick up
• Picks orders from the distribution center during high-volume periods when team capacity and bandwidth allow or when high-priority for customers is needed
• Maintains the appearance of the Pickup Center by keeping a clean and orderly workspace, accounting for all orders and paperwork, and performing general upkeep on product and marketing displays
• Completes inventory audits, and locker audits, clears locker, and maintains staging areas

Qualifications:

• Qualified candidates will have a passion for European cars, including ownership experience and/or European car community engagement. Candidates will also have hands-on experience in car repair and be able to demonstrate a working knowledge of car parts and car repair.
• 1+ years of experience in Customer Service or technical support within an automotive company or parts retailer, with the ability to clearly and professionally explain complex technical concepts via phone, chat, and emails, is required.
• Proficiency in computer use and comfort with technology and digital tools in a professional office setting are required.
• Strong multitasking abilities and capable of handling multiple customer inquiries in a fast-paced environment.
• Exceptional written and verbal communication skills, ensuring clarity and professionalism in all interactions.
• Formal education in automotive technology and/or Automotive certifications from programs such as ASE (Automotive Service Excellence) or manufacturer-specific training (e.g., BMW, Audi, Mercedes-Benz), is a plus.
• Prior experience working as part of a team environment
• Must have a valid driver's license

Compensation:

• $24.00/ hr+based on prior experience and qualifications
• Quarterly bonus opportunity of $900

Benefits and Perks

• Company-subsidized Medical, Dental, and Vision insurance, including a zero-premium Medical plan for employees. Company HSA contribution.
• 120 hours of PTO (Paid Time Off), 40 hours of Paid Sick Time plus Company Holidays
• 401k with Company deposit and match.
• Discounted prices on our catalog of European car parts!

FCP Euro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination or harassment of any kind on the basis of race, color, religion, sexual orientation, sex, gender identity or expression, national origin, cultural heritage, ancestry, political belief, age, marital status, family status, pregnancy, physical or mental disability, intellectual disability, learning disability, veteran status or any other characteristic protected by the law.