Salesforce Solution Engineer - Healthcare & Life Sciences

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your role and responsibilities

• Collaborate with IBM account teams and clients to understand their mission, business processes, and technical requirements.

• Design and architect innovative, scalable, and secure solutions primarily leveraging the Salesforce platform, including Data Cloud and various Salesforce Clouds (Industry, Service, Marketing, Sales).

• Develop and deliver compelling technical presentations, demonstrations, and proof-of-concepts (POCs) that showcase the value of proposed solutions.

• Lead technical discovery sessions and workshops with clients to refine requirements and validate solution designs.

• Provide expertise on Salesforce best practices, architecture patterns, and integration strategies within a public sector context.

• Advise clients on data modeling best practices within the Salesforce platform (SF Data Model) and how to leverage Data Cloud for unified data strategies.

• Incorporate IBM's asset portfolio, including IBM Consulting Advantage and related Assets, into Salesforce-centric solutions where appropriate.

• Respond to technical sections of Request for Proposals (RFPs) and other procurement documents.

• Stay current with the latest Salesforce product releases, certifications, and industry trends, particularly as they apply to the public sector.

• Potentially mentor and guide junior technical resources.

• Build and maintain strong relationships with key client stakeholders and IBM internal teams.

This job can be performed from anywhere in the US.

Required technical and professional expertise

• Proven experience in a solution architect or engineering role with a focus on pre-sales activities.

• Demonstrated experience with the Salesforce Data Model.

• Significant experience with Data Cloud implementation in a technical architect role.

• Hold the Agentforce | Salesforce AI Specialist Certified credential.

• Possess certifications in both Salesforce Data Cloud, Industry Cloud (i.e life science cloud, health cloud) and at least one core Salesforce Cloud (Service Cloud, Marketing Cloud, Sales Cloud, or a relevant Industry Cloud).

• Expertise using SQL and SOQL.

• Extensive experience implementing and/or architecting solutions using Service Cloud, Marketing Cloud, Sales Cloud, or Salesforce Industry Clouds within complex environments.

• Strong understanding of cloud computing concepts and experience with at least one major cloud platform (e.g., AWS, Azure, Google Cloud).

• Experience working with or selling to commercial life science, healthcare, state and local, eduction Sector clients is highly desirable

Preferred technical and professional experience

• Additional Salesforce certifications

• Experience with other relevant technologies and integration patterns.

• Familiarity with healthcare-specific compliance and security requirements like HIPPA.

• Experience with Agile methodologies.

• Bachelor's degree in Computer Science, Engineering, or a related field.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.