Account Manager

Job Description

Job Description

Compensation: $65K annually (OTE $90K+)
Schedule: Full-Time | 40 hours per week
Week Hours: 8:00 AM – 4:00 PM
Location: On-Site

POSITION SUMMARY

We are seeking an Account Manager to serve as the primary point of contact for clients, ensuring a seamless customer experience and timely resolution of questions and issues. This role manages a portfolio of high-volume accounts ($60K–$100K+ monthly), handling orders across online, phone, and in-person channels in a fast-paced environment.

The ideal candidate will build strong client relationships through regular check-ins, understand customer goals, and align solutions to support long-term success. Responsibilities also include analyzing account performance, identifying upsell opportunities, and delivering clear reporting on revenue, discount eligibility, and overall service performance.

Candidates should have strong customer service skills, experience with systems such as NetSuite or similar, the ability to multitask effectively, and a collaborative, adaptable mindset.

PRIMARY RESPONSIBILITIES

• Serve as the primary point of contact for clients, managing all inquiries, issues, and service requests
• Coordinate and route client needs to the appropriate internal teams to ensure timely resolution
• Manage a portfolio of high-volume accounts ($60K-$100K+ monthly revenue)
• Build and maintain strong client relationships through consistent outreach, engagement, and retention efforts
• Schedule and lead regular client check-ins to review performance, address concerns, and identify opportunities
• Understand client business goals and align products/services to support their short and long-term success
• Process and manage orders across multiple channels in a fast-paced environment
• Ensure order accuracy and timeliness, maintaining workflow standards
• Proactively identify potential issues and communicate solutions to clients before order placement
• Monitor warranty cases and ensure resolutions are made within a timely manner
• Analyze client performance, revenue trends, and service outcomes
• Identify and track upsell opportunities to support account growth
• Maintain organized, up-to-date client records, notes, and calendars
• Follow company SOPs and meet established KPIs, maintaining high-performance standards

IDEAL CANDIDATE PROFILE

• Strong organizational and multitasking skills
• Professional phone and in-person presence
• Detail-oriented and process-driven
• Comfortable using CRM systems (NetSuite preferred)
• Strong communicator across departments
• Positive, team-oriented attitude
• Experience in construction, wholesale, logistics, or operations preferred