Global Security - Alarm Monitoring Specialist

Job Description

Join our team to protect the firm's employees and assets throughout North America.

The Alarm Monitoring Center (AMC) protects the firm's employees and assets throughout North America. Join the team responsible for monitoring, researching, reviewing, and analyzing alarms and video, to ensure compliance with standard operating procedures in a timely manner. Our team acts as the communication and situational awareness hub for the firm, operating 24x7x365. 

As an Alarm Monitoring Specialist within the Global Security team, you will interact with employees at retail branches and corporate locations acting as the primary intake for security related incidents. These cases are disseminated to other security professionals for further guidance.

Available schedules to include weekends and/or evenings.   

Job Responsibilities:

• Respond in a timely manner to alarm signals to ensure the protection of lives and property
• Appropriately dispatch law enforcement, guards or service vendors when needed
• Accurately manage inbound calls and conduct initial triage and troubleshooting efforts as needed, either rectifying the issue or routing it to the appropriate resource
• Ensure all incidents are effectively escalated and managed at each location, including escalating sensitive or high-impact incidents to senior managers, and notifying relevant Security and Threat teams regarding incidents
• Place alarm systems on test when required
• Create service jobs correctly when necessary
• Ensure any false or problem incidents are reported to the necessary department for corrective action and resolution
• Ensure all SOPs are followed correctly
• Ensure critical alarm testing is carried out as scheduled and take ownership for any faults identified so they can be managed through to completion
• Have a positive involvement in out of hours staffing problems by being flexible to work overnights, weekends, holidays, and during crises as needed, contactable via email, text and telephone
• Accurately compose incident communications to inform security, operations, resiliency, and facility responders; deliver information in verbal or written updates via internal communication platforms

Required qualifications, capabilities, and skills:

• The ability to communicate clearly both orally and in written form across all staffing levels within the firm.
• Excellent problem-solving and troubleshooting skills.
• Ability to work independently and as part of a team.
• Familiarity with access control, video, and intrusion software and hardware.
• Strong understanding of security principles and methodologies.
• The aptitude to learn and the willingness to progress.
• A high standard of integrity and reliability.
• The ability to multi-task, to work under pressure and to think through a problem before making a decision.
• The ability to build and maintain effective working relationships with team members.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

The Global Security (GS) team protects the firm’s people and assets, ensuring the safety of business operations through the implementation of technology, best-in-class talent and client collaboration. Teams are responsible for developing safety policies and procedures, customer safety, pre-employment screening, fraud investigations and security operations on a global basis.