Market Director of People Services

Role Overview:
The Market Director of People Services provides leadership and oversight for human resources operations across multiple sites within a region or market. The role is responsible for developing and executing HR strategies, ensuring compliance with policies and regulations, managing workforce planning, and fostering a professional and supportive employee environment. This position leads HR initiatives that align with organizational objectives and promotes employee engagement, development, and operational efficiency.

Key Responsibilities:

• Develop and implement departmental goals, plans, and standards consistent with organizational, legal, and ethical requirements.

• Direct and evaluate HR operations, including employee relations, performance management, staffing, training, and compliance.

• Plan and monitor staffing activities, including hiring, onboarding, evaluations, disciplinary actions, and continuing education initiatives.

• Manage departmental budgets and ensure operations align with funding and organizational guidelines.

• Coordinate internal and external audits, ensuring adherence to policies, regulations, and compliance standards.

• Foster a culture of professional growth, engagement, and continuous improvement.

• Ensure HR activities support organizational objectives and overall operational success.

• Maintain reliable attendance and perform other duties as assigned.

Supervisory Responsibilities:

• Manage HR staff including planning, assigning, reviewing, and scheduling work to ensure quality standards.

• Oversee hiring, training, performance evaluation, professional development, and corrective actions for HR personnel.

Minimum Qualifications:

• Prior experience in a Human Resources director or senior leadership role.

• Minimum 4 years of professional HR experience in a healthcare or hospital/acute-care setting.

• Demonstrated experience in employee relations.

• Bachelor’s degree in a related field preferred; equivalent professional experience acceptable.

Skills and Competencies:

• Strong business and mathematical skills, including ability to analyze data and interpret reports.

• Proficiency with HR systems, office software, and data management tools.

• Excellent communication skills, able to handle complex employee relations and sensitive situations.

• Strong problem-solving skills and independent judgment in decision-making.

• Project management and organizational skills to handle multiple initiatives simultaneously.

Work Environment & Physical Requirements:

• Primarily office-based work in a well-lit, climate-controlled environment with routine use of computers and office equipment.

• May require occasional exposure to healthcare-related hazards; safety precautions and protective equipment are used as needed.

• Occasional lifting or moving of objects up to 20 pounds.

• Minimal overnight travel (up to 10%).

• Reasonable accommodations provided for individuals with disabilities.

Screening Questions:

1. Do you have prior employee relations experience in a healthcare setting?

2. Have you held a People Services Director or Human Resources Director role previously?

Interview Process:

1. Initial phone screening.

2. First-round virtual interview with HR leadership.

3. Second-round virtual interview with divisional leadership.

4. (If necessary) Final interview with HR team and divisional leadership.

Professional Culture:

• Lead a people-focused HR function that supports organizational growth and employee development.

• Foster a collaborative, professional, and supportive workplace culture.

• Provide guidance, mentorship, and resources for professional skill advancement.

• Drive HR strategies that impact employee engagement, performance, and operational success.