ServiceNow Business Analyst
Job Title: ServiceNow Business Analyst
Job Location: Chandler, AZ
Job Type: Full-Time
Job Description:
- Collaborate with business stakeholders to understand their needs and document detailed business requirements for ServiceNow solutions, including ITSM, ITOM, CSM, CMDB, and other ServiceNow modules.
- Analyze and map existing business processes, identify areas for improvement, and propose streamlined workflows that leverage ServiceNow functionality.
- Work closely with ServiceNow developers and architects to design solutions that meet business requirements, ensuring the alignment of the ServiceNow platform with business objectives and ITIL best practices.
- Develop detailed user stories, process flows, and use cases for ServiceNow configurations, customizations, and integrations.
- Assist in the configuration of ServiceNow applications, including setting up business rules, workflows, forms, reports, and dashboards to meet business requirements.
- Coordinate user acceptance testing (UAT), ensuring that solutions are thoroughly tested and meet business expectations before deployment.
- Maintain regular communication with business users and technical teams to ensure alignment on project goals, timelines, and deliverables.
- Identify opportunities for continuous improvement and optimization of ServiceNow processes and functionalities based on business feedback and performance metrics.
- Provide training and support to end-users on new or enhanced ServiceNow features, ensuring a smooth transition and adoption of new solutions.
- Help support the change management process for ServiceNow upgrades and enhancements, ensuring proper communication and user readiness for changes.
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