Mgr, DC Operations

Overview

The Distribution Center Operations Manager is responsible for the planning, execution, and continuous improvement of all Inbound and Outbound operations, ensuring the accurate, timely, and cost-effective fulfillment of customer orders. This role oversees the receiving, storage, replenishment, and distribution of goods from suppliers and factories, driving a safe, stable, and efficient end-to-end operation.
This position provides direct leadership to Inbound and Outbound Supervisors and indirect leadership to Receiving, Replenishment, and Fulfillment Associates. The Operations Manager sets departmental objectives, reinforces associate safety, conduct, and UAN policies, and leads operational projects aligned to service, inventory, and productivity goals.
As a key partner to cross-functional peers, this role collaborates across the facility to develop and implement processes that deliver perfect shipments, accurate inventory, and optimized labor efficiency. The Operations Manager is also responsible for managing employee relations matters with professionalism, care, and respect while fostering a positive and accountable workplace culture.

Essential Duties and Responsibilities:

• Accomplishes staff results by clearly communicating job expectations and daily goals. Maintains and monitors progress throughout the day to anticipate trends or remove obstacles to reach daily goals. Provides coaching and counseling, and enforces systems, policies, and procedures.
• Maintains workflow by monitoring steps of the process; setting processing variables; monitoring personnel and resources; studying methods; developing reporting procedures and systems; facilitating corrections to equipment within processes; initiating and fostering a spirit of cooperation within and between departments.
• Completes production plan by scheduling and assigning personnel; accomplishing work results; establishing priorities; monitoring progress; reporting results of the processing flow on shift production summaries.
• Resolves personnel problems by analyzing data, investigating issues, identifying solutions, and recommending action.
• Provides production information by compiling, initiating, sorting, and analyzing production performance records and data, answering questions, and responding to requests.
• Proactively anticipate staffing, supply, and equipment needs.

Required Skills and Abilities:

• Bachelor’s Degree in Business Administration.
  • Industrial Engineering, or Supply Chain & Logistics preferred.
• 5-10 years of management experience.
  • Experience leading a multi-department Distribution Operation preferred.
• Manhattan SCALE WMS preferred.
• Excellent interpersonal and leadership skills to motivate and direct the activities of others.
• Analytical skills to plan using forecasting and identify trends in data.
• Strong Computer Aptitude including proficient use of Microsoft Office suite.
• Excellent supervisory and communication skills, including written, oral, and presentation.
• Strong project and time management skills.