The Ford Customer Service Division Tech team is looking for a high-impact and versatile **Senior Product Designer** . The candidate must be collaborative by nature-willing to lead, execute, optimize and adjust both work product and processes-based on feedback and input from a number of stakeholders.
You'll have to be passionate about user experience and want to take advantage of working with highly collaborative and talented team members. You'll have the opportunity to create and transform digital experiences for both internal and external audiences being offered the leading edge in automotive technology and supporting solutions. Balancing the business needs while always keeping our users and their goals in mind will be paramount. You will be responsible for guiding the user experience across website strategy inclusive of web-based software. You'll work with several product teams across Ford and will be expected to take a leadership role working with multiple designers.
**You will:**
+ Evangelize UX practices across a portfolio of projects, and be a strong voice for Human Centered design, supported by a growing team of talented designers and leaders.
+ Provide design guidance and support to designers deployed to cross-functional groups responsible for multi-team, digital products.
+ Mentor designers to support their growth as UX practitioners. Contribute to the inclusive culture of the larger Digital team.
+ Advocate user-centered design perspectives for your areas of focus that are informed by business needs and technical feasibility.
+ Provide consistency in approach, and integrity in usability and accessibility, across design efforts with multiple products units.
+ Drive the delivery of design work, raising the bar for team-wide, human-centered approaches.
+ Engage in project planning and scoping to support business needs and design opportunities, setting teams up for success.
+ Balance user needs, business objectives, and technical feasibility to solve problems effectively, with a focus on delivering high quality experiences.
+ Work cross functionally with leaders and colleagues to define, and execute against, strategy and projects.
+ Concept, design, test, launch and refine new products and services through systems thinking that solve known and emergent user needs.
+ Support design efforts for a data-driven, test & learn program, while incorporating analytics.
+ Work with stakeholders to proactively identify problems & solutions.
+ Support design leadership team on communication and presentation needs.
**The minimum requirements we seek:**
+ Bachelor's degree AND/OR 4+ years of experience in the digital and software design.
+ 1+ year of experience with leading and coaching UX designers (directly or indirectly) by demonstrating standard methodologies in design communication and approaches, mentorship, and sharing your work and knowledge with others.
**Our preferred requirements:**
+ Bachelor's and/or Master's in User Experience Design, Human-Computer Interaction, Interaction Design, Service Design, Graphic Design, or a design related-degree (i.e. Sociology, Anthropology, Psychology, Human Factors, etc.).
+ Ability to earn trust, maintain positive and professional relationships, and contribute to a culture of inclusion in a remote and dynamic working environment.
+ Strong knowledge of Interaction Design, Service Design, Design Research, Information Architecture, and/or UX.
+ Demonstrable expertise in UX design in all phases across a variety of projects.
+ Experience delivering projects from definition thru execution and refinement.
+ Proven ability to build consensus, influence, and work effectively within a cross-functional team of designers, product managers, and engineers. Experience with building relationships, credibility, and proactive communication with team members and leaders.
+ Ability to communicate the value of product features and identify trade-offs to deliver useful digital products.
+ Proven experience in combining quantitative and qualitative data to inform design decisions.
+ Understanding of translation of business metrics to inform goals of user-centric design.
+ Flexibility to work on initiatives with unclear and/or changing requirements. Strong project management, problem-solving, verbal/written communication, and context switching skills.
+ High-level knowledge of design tools such as: Sketch, InVision, Figma, and/or other design and prototyping software.
+ Passion for the automotive, transportation and fleet management industry.
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
**As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all of the above? No matter what you choose, we offer a work life that works for you, including:**
- Immediate medical, dental, and prescription drug coverage
- Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up child care and more
- Vehicle discount program for employees and family members, and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- A generous schedule of paid holidays, including the week between Christmas and New Year's Day
- Paid time off and the option to purchase additional vacation time.
**For a detailed look at our benefits, click here:** Benefit Summary (
This position is a salary grade **8** .
This position is a range of salary grades **8.**
**_*Visa Sponsorship is not provided for this role_** *****
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, If you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.
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**Requisition ID** : 49743