Field Service Technician II

Job Description

Job Description

Field Service Technician II

Hourly Pay Rate: $20

Work Schedule: Monday–Friday, 9:00 a.m. to 6:00 p.m., with rotating on-call responsibilities and possible overtime

Duration: 11/03/2025 to 01/31/2026 - CONTRACT-TO-HIRE

This Technical Support position is based in Tucson, AZ (85757) and focuses on providing on-site and limited remote IT support. This is a hands-on field technician role, responsible for driving to multiple customer locations daily to provide technical support, troubleshooting, and maintenance services while ensuring all SLA are met within a 4–6-hour response window.

REQUIREMENTS:

• 2–5 years of relevant IT or field service experience preferred (training provided for qualified candidates with less experience).
• Strong hands-on hardware repair experience (printers, PCs, POS systems).
• Familiarity with ticketing systems and break-fix troubleshooting.
• Basic networking knowledge (wired/wireless).
• Excellent communication, problem-solving, and customer service skills.
Preferred Certifications and Experience
• CompTIA A+ certification (preferred, not required).
• Experience or certification with Laser printer, Plotter, Formatter HW repair a plus.
• Experience with OEM PCs/Dell, HP, and Lenovo is highly desirable.
• Must successfully complete and pass technical training and certification upon hire to support the accounts.
• Travel: Extensive driving between assigned client locations; mileage is fully reimbursed.

• Provide on-site technical support for network and wireless infrastructure, access points, computers, kitchen display systems, and digital boards.
• Perform hardware and software diagnostics, break-fix, and IMAC (Install, Move, Add, Change) work to minimize downtime.
• Support general IT needs across multiple clients and locations (restaurants, retailers, banks, etc.).
• Maintain compliance with client SLAs and ensure timely and detailed ticket updates using a ticketing system.
• Plan efficient daily routes and adapt quickly to changing schedules or priorities.
• Provide outstanding customer service and professional communication with staff and management.
• Perform administrative and training tasks remotely as needed.

For over 30 years, we’ve helped technology professionals build strong, rewarding careers by offering exposure to Fortune 500 clients and top-tier projects. Whether you're seeking short-term flexibility or long-term growth, we’re committed to keeping our team members employed, advancing, and achieving success.

Company Description

For over 30 years, we’ve helped technology professionals build strong, rewarding careers by offering exposure to Fortune 500 clients and top-tier projects. Whether you're seeking short-term flexibility or long-term growth, we’re committed to keeping our team members employed, advancing, and achieving success.