Service Admin Helper
- Performs office operations and procedures to include information management i.e. setting up customers in Servizio; setting up Time & Material Orders and contract orders in Servizio.
- Maximizes office productivity through proficient use of software applications
- Facilitates the flow of information to allow for efficient coordination of business activities from initial customer contact to sending it to the Service Operations team to complete the work.
- Creates records to ensure completeness, accuracy, and timeliness
- Applies good customer service skills : MARGINAL DUTIES & RESPONSIBILITIES:
- Perform receptionist duties, greets customers, and distributes mail
- Performs other functions as necessary or as assigned
- Interacts daily with employees in the office and the field to provide administrative support; may discuss and resolve customer issues and business matters
- Interacts regularly with customers both in-person and on the telephone to answer customer questions, resolve issues, and to coordinate payment
- To perform this job successfully, an individual should have knowledge of Work Processing software; Spreadsheet software; Accounting software; Order Processing systems; Database software and Contact Management systems
- Ability to communicate in person and electronically.
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