Assistant General Manager - Bacio

Overview

The Assistant General Manager (AGM) at Bacio Italiano supports the Senior General Manager in overseeing all daily restaurant operations, ensuring exceptional guest experiences, smooth team communication, and consistent operational excellence. This role requires a hands-on leader who thrives in a fast-paced, guest-driven environment, balancing strong hospitality instincts with attention to financial and operational details.

Success in this position means building strong relationships with your team, upholding Bacio's culture of hospitality, and working closely with the Senior General Manager to deliver high performance in guest satisfaction, staff development, and financial results.

Key Responsibilities

Operations & Financial Support

• Assist the Senior General Manager in maintaining daily operational excellence and achieving sales and profit goals.

• Manage shift execution and coordinate communication between FOH and BOH teams.

• Support scheduling and labor management to meet payroll targets (33% in-season, 40% off-season including benefits).

• Oversee vendor deliveries, invoice accuracy, and XtraChef uploads.

• Participate in weekly forecasting, event planning, and financial reviews.

• Assist with cash handling, deposits, and register reconciliation.

Guest Experience & Quality Control

• Ensure service standards and guest experience expectations are met at all times.

• Respond to guest reviews and feedback, implementing corrective actions as needed.

• Uphold compliance with all health, safety, and liquor laws, ensuring inspections are passed with high marks.

• Collaborate with the Senior General Manager and Kitchen Manager to maintain menu relevance and consistency.

Team Leadership & Training

• Lead by example during shifts, maintaining a visible and active presence on the floor.

• Support hiring, onboarding, and training of new employees.

• Ensure all staff maintain required certifications (Title 4, Food Handler).

• Conduct and contribute to daily pre-shift meetings and ongoing coaching conversations.

• Reinforce policies and procedures through accountability, documentation, and recognition.

Events & Private Dining

• Coordinate with the Event Manager and FOH team on private dining and catering events.

• Ensure event standards align with Bacio's service expectations.

• Support staff training on event service and execution.

Qualifications

• 21+ years old.

• Ability to pass required background check.

• Current Food Handler, Title 4, and Title 4 Management Certifications (or ability to obtain).

• 3+ years of experience in restaurant management or leadership.

• Strong leadership, communication, and hospitality skills.

• Familiarity with restaurant systems such as Toast, 7shifts, and XtraChef.

• Financial understanding of labor and cost management.

• Ability to lift up to 50 lbs and stand for long periods.

• Availability to work evenings, weekends, and holidays.