Resort Experience - Lobby Ambassador & Dog Handler

Job Description

Job Description

Company Description

The Fairmont Scottsdale Princess is Arizona’s largest and longest running AAA Five Diamond hotel, and we want you to help us stay iconic. The Princess offers luxury and world class hospitality with 750 guestrooms, more than 300,000 square feet of meeting space, four award-winning restaurants, six sparkling heated pools, and a luxurious Well & Being Spa. Be a part of events like the WM Phoenix Open, Easter at the Princess, Summer at the Princess and Christmas at the Princess. The hotel features great benefits like PTO, matching retirement, travel discounts and more. This place really has it all – except for you!

What’s in it for you:

• Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
• Free meals at our on-site employee restaurant
• Learning programs through our Academies designed to sharpen your skills
• Great Medical and Dental benefits, including two employer-funded medical plans, meaning $0 premium if you enroll in the employee-only tier!
• 401K, Direct Deposit, etc.
• Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is the limit!

Join our dynamic and highly skilled team of Lobby Ambassadors & Dog Handlers at the Fairmont Scottsdale Princess! We are looking for individuals who are passionate about working with dogs and creating memorable experiences for our guests. Our lobby ambassadors are the backbone of our Golden Friends of the Fairmont Program, responsible for providing excellent care to our four-legged partners, as well as supporting them in various operational and Guest service activities.

Reporting to the Manager of Resort Experience, responsibilities and essential job functions include but are not limited to the following:

• Maintain and handle one or multiple lobby dogs in various guest service welcoming interactions and activities
• Maintain accurate daily reports of the lobby dogs ' behaviors, interactions, and health status
• Anticipate guests needs, creating memorable experiences
• Consistently offer a professional, friendly greeting and engaging service
• Display precise knowledge of all event activities and experience inclusions
• Follow all policies, procedures and service standards
• Consistently offer professional, friendly and engaging service
• Ensure Five Diamond representation of resort
• Assist guests with directional in an informative and helpful way
• Other duties as assigned

• Passion for Animals
• Physical ability to handle and control a lobby dog in various situations
• Ability to stand for the duration of the shift (8 hours)
• Valid driver's license and good driving record
• Excellent communication and organizational skills
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• Available evenings, weekends and holidays
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, always remaining calm and courteous
• Prior experience as a dog handler or in a related field, working with and caring for animals (preferred)

Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS