Account Executive

Account Executive

Founded in 2021 and offered as an employer benefit, Cylinder (formerly Vivante Health) delivers personalized, clinician-backed care to those suffering from digestive health issues through its virtual health platform. Cylinder's tech-forward, human-first program connects members to the right level of support at the right time through an easy interface, bringing the healthcare ecosystem together to align around member needs. Cylinder's dedicated care teams help members proactively address their gut health from every angle decreasing costs, reducing absenteeism, and improving their quality of life, at scale. Cylinder's vision is to create a world where people receive convenient, personalized, and affordable access to the quality digestive healthcare they need to improve their overall health.

We're seeking a seasoned Account Executive to join our growing team, focused on expanding and nurturing our health plan and channel partnerships. You'll work closely with the Commercial team, Partnerships team, and cross-functional teams to support partner relationships, particularly with ASO clients, drive activation opportunities, and help scale employer adoption through our partners. This individual contributor role demands a growth mindset, a consultative approach, strong partner management skills, and a commitment to delivering exceptional partner experiences.

Key Responsibilities:

• Lead daily coordination, tracking, and execution for key health plan and channel partner relationships, including helping manage deliverables, communications, and internal follow-ups.
• Manage the sales process to support top of funnel growth opportunities and be responsible for collaborating with Partner Sales and Account Management teams to effectively communicate Cylinder's value proposition and differentiation in market.
• Identify and source employer deals within partner frameworks, ensuring alignment and activation across all stakeholders. Partner with Health Plan Growth teams to uncover and support expansion opportunities within existing partnerships.
• Contribute to the creation and upkeep of partner-facing resources such as pitch decks, email templates, FAQs, and co-branded collateral in collaboration with the Growth Marketing team.
• Work with Sales, Health Plan Growth, Implementation, Client Success, Marketing, and Product teams to support successful partner launches, campaigns, and growth initiatives and help track progress against partner goals and maintain visibility into upcoming opportunities.
• Monitor and report on partner-driven revenue, engagement, and member outcomes. Use data insights to identify opportunities for growth and enhanced collaboration.
• Assist with all aspects of the partner lifecycle from onboarding and integration to ongoing expansion and renewal.

You'll be a good fit here if you are:

• Self-motivated with a deep understanding of the employer health benefits landscape and passion for continuous learning
• An excellent communicator and relationship builder, adept at navigating complex stakeholder environments
• A highly detail oriented individual with an eye for process creation and improvement
• Comfortable in a fast-paced, dynamic start up environment
• Creative, innovative, and willing to share creative suggestions in a team environment
• Empathetic to our members' GI health conditions and are committed to improving their outcomes

Desired Qualifications:

• 7+ years of hands-on experience working with self-insured employers, payers, and TPA's or previous experience in onboarding and ongoing management of large enterprise or strategic clients in a health-oriented industry
• Demonstrated success in consultative sales, building trust-based relationships with complex stakeholders by identifying needs, aligning solutions, and guiding clients through strategic decision-making processes
• Proven ability to identify and drive new revenue opportunities across product lines
• Experience managing a book of business, owning client impact, reporting, and improving client relationships
• Strong cross functional collaboration skills with a history of partnering effectively with sales and client success teams
• Proven experience partnering with leadership to develop and executive growth strategies that align with business objectives
• Excellent communication skills with ability to convey complex information clearly and effectively

Cylinder is an equal opportunity employer. We believe that creating safe spaces where everyone can be their authentic selves is key to a successful team. We welcome and embrace all identities, cultures, and backgrounds.